Service Manager

Columbus Equipment Company•Lockland, OH

About The Position

Columbus Equipment Company is hiring a Service Manager to lead service department operations. The role is responsible for customer satisfaction and the overall profitability of the service department’s areas of responsibility. The Service Manager resolves customer disputes ethically while considering both customer and company interests, supports timely paperwork and invoicing, oversees department personnel with a focus on technician productivity, efficiency, and safety, and recommends and oversees repairs or replacement of internal physical assets.

Requirements

Three or more years of experience with earth-moving equipment parts and service in a customer-contact position.
A proven track record in customer satisfaction.
Strong leadership and coaching abilities.
Positive attitude and problem-solving skills.
Excellent verbal and written communication skills.
High motivation and ability to work well in a team environment.
Basic computer skills.
Must pass a pre-employment criminal background screening and DOT drug test.

Nice To Haves

High school diploma, college education, and/or technical school education are helpful.

Responsibilities

Manage customer satisfaction and overall profitability within the service department’s areas of responsibility.
Communicate with customers and resolve disputes ethically while considering the interests of both the customer and the company.
Ensure timely paperwork flow and keep work in process as low as possible.
Provide timely and accurate customer invoices with assistance from service team members.
Manage human resources within the department, focusing on technician productivity, efficiency, and safety.
Recommend and oversee the replacement and repair of internal physical assets.