Automotive Service Manager
About The Position
The Service Manager oversees the operations of an automotive service department. The role manages technicians, schedules appointments, and coordinates vehicle repairs and maintenance. It also supports customer satisfaction by addressing concerns, providing repair estimates, and ensuring work is completed correctly and on time. The Service Manager maintains inventory, orders parts and supplies, and ensures the department operates within budget while providing high-quality service. The manager leads and develops technicians and service advisors, monitors shop operations and performance, maintains a safe and orderly facility, and improves processes and customer service. The role is based in Irving, Texas, and is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m. Work outside normal business hours may be necessary to complete responsibilities.
Requirements
- High school diploma, GED, or equivalent.
- At least 5 years of experience in automotive service shop management.
- Customer service, leadership, technical, communication, and job-knowledge competencies.
Nice To Haves
- Previous work as an automotive or diesel technician.
- Service writing or advising experience.
- Management experience in a diesel shop.
- Valid Commercial Driver’s License with passenger endorsement.
- Experience with Auto Integrate.
- Bilingual English/Spanish.
Responsibilities
- Maintain leadership knowledge and practical experience through training, hands-on work, and reading.
- Understand staff capabilities, personalities, skill levels, and work speed.
- Address customer and staff concerns, take ownership of issues, and follow them through to resolution.
- Ensure repairs and other tasks are performed correctly, cost-effectively, and on time.
- Delegate tasks and accountabilities and maintain an orderly workflow according to priorities.
- Improve operational systems, processes, and best practices.
- Improve the customer service experience, create engaged customers, and facilitate organic growth.
- Maintain accurate records and document customer service actions and discussions.
- Perform Service Advisor duties and sell services.
- Monitor shop equipment and operating and facility conditions; make repairs and purchases as needed.
- Direct shop cleanliness and appearance in accordance with company policies and management directives.
- Report conditions that jeopardize the safety, welfare, or integrity of the shop, employees, or customers.
- Assist with comeback reviews and perform quality-control checks.
- Monitor production KPIs and work schedules.
- Promote a positive work environment.
- Recruit, mentor, and develop technicians and service advisors, supporting their growth and performance.
- Monitor and evaluate staff performance.
- Stay current with industry developments and apply best practices to areas for improvement.
Benefits
- Generous paid leave and 12 paid holidays.
- Competitive health insurance, dental insurance, and vision insurance.
- Company-paid life insurance and short- and long-term disability benefits.
- 401(k) with company match.
- Flexible Spending and Health Savings Accounts.
- Discounts on travel, entertainment, and more.
- Investment in employee development.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
