Automotive Service Manager

GreatWater 360 Auto Care•Frankfort, IL

About The Position

GreatWater 360 Auto Care is hiring a Service Manager to lead and manage all aspects of an automotive repair shop. Reporting to the District Manager, the Service Manager upholds company values, policies, systems, and standards while leading employees and helping the shop achieve its objectives and sales targets. The role includes selling repairs and services to clients, managing shop workflow and costs, handling customer service matters, and supporting shop safety and operations. The listed salary is $55,000–$70,000 base plus monthly incentives.

Requirements

High school diploma or GED.
At least 2 years of automotive shop management experience.
At least 1 year of experience in a sales role or demonstrated ability to sell.
Ability to complete work tasks in a timely manner in an environment with frequent distractions and interruptions.
Working knowledge of using a Windows computer.
Fluent verbal and written English communication skills.
Ability to count and perform basic arithmetic using a calculator.
Experience managing employees, including interviewing, hiring, training, counseling, and termination.
Experience with performance management, including coaching, setting expectations, writing and delivering performance reviews, managing disciplinary actions, conducting investigations, and holding employees accountable.
Ability to motivate others, diagnose problems proactively, and provide effective solutions in standardized situations involving several concrete variables.
Sales experience and ability to train others in successful sales techniques and strategies.
Ability to read, interpret, and communicate business and financial documents.
Ability to interpret and calculate figures such as financial reports, discounts, interest, and percentages, and apply basic math concepts.
Demonstrated experience managing a P&L and familiarity with managing key line items to impact results.
Ability to get into and out of various vehicles without assistance and drive a motor vehicle with passengers for shuttle service as needed.
Ability to lift and carry up to 50 pounds without assistance.
Current valid driver's license and satisfactory Motor Vehicle Report (MVR).
Ability to work flexible hours and days, including evenings and weekends when shops are open; additional time may be required based on business needs.
Ability to work with hands overhead, stand for long periods, and perform frequent reaching, bending, twisting, pulling, and pushing.
Ability to answer phones and greet customers.
Ability to view and operate a computer, keyboard, mouse, and related equipment.

Responsibilities

Lead shop employees and help them meet company objectives and sales targets.
Enforce and maintain company values, policies, and systems.
Approve timecards, maintain work schedules, and administer employment practices in partnership with the District and Regional Manager.
Coach, counsel, and mentor employees; complete performance reviews on time and hold employees accountable to expectations.
Manage shop workflow and maintain quality standards using the workflow board, shop management software, and internal best practices.
Monitor and dispatch technician work to manage workloads and achieve effective results.
Hire, onboard, and train new shop staff or arrange appropriate training; interview candidates and make hiring recommendations.
Work with the Director of Human Resources and District/Regional Manager on employee termination recommendations.
Manage inventory, warranty and vendor credits, daily cash reconciliation and deposits, and vendor invoices for payment.
Sell repairs and services to clients using company guidelines and best practices.
Control shop costs and identify ways to reduce costs while maintaining customer service and quality standards.
Handle customer complaints, negative online feedback, other customer service issues, customer rebates, and customer follow-up.
Prevent customer service issues by ensuring staff honor verbal and written commitments to customers.
Coach staff on customer service based on observations and customer feedback.
Recommend shop equipment purchases.
Maintain shop safety by conducting safety audits, training staff, investigating injuries, and coaching employees.
Perform Service Advisor duties when a Service Advisor is absent.
Perform other tasks as needed to maintain shop operations, including shuttle driving, selling tickets, checking out customers, cleaning, or picking up parts when safe.
Perform other duties assigned by the supervisor.