Service Manager

Weidner Apartment Homes • Dallas, TX

8d • Onsite

About The Position

The Service Manager mentors, trains, and works with the service team to oversee all maintenance aspects of the community. The role requires strong maintenance knowledge and the ability to lead a service team. Working alongside the Community Director, the Service Manager supports financial performance and increased asset value. The position calls for effective time management, attention to detail, trustworthiness, teamwork, accountability, pride in work, and excellent customer service when interacting with residents, associates, and vendors.

The Service Manager oversees maintenance and housekeeping staff, resident service requests, apartment preparation and inspections, building systems, grounds, pools, vendors, inventory, property improvements, and preventive maintenance. The role participates in an on-call rotation, may require work outside normal scheduled hours, and requires use of a personal vehicle for service requests and supply pickups.

Requirements

• At least 2 years of maintenance experience.
• Advanced mechanical aptitude.
• Able to lift and carry up to 80 pounds, climb ladders, and climb multiple flights of stairs.
• Able to use an appliance dolly and push or pull up to 200 pounds.
• Able to work outdoors in all weather conditions.
• Able to remain on their feet constantly for an entire work shift, if applicable.
• Knowledge of electrical, plumbing, carpentry, swimming pool maintenance, appliances, building systems, irrigation systems, and HVAC systems.
• Complete tasks safely and efficiently.
• Ability to work in a fast-paced environment with motivation to learn and contribute daily.
• Able to give professional directions clearly in person, by phone, email, and text.
• Follow Weidner's Mission, Vision, and Values and comply with company policies and procedures and applicable Fair Housing, local, state/province, and federal laws.
• Prompt, regular attendance; wear the company dress code or uniform and maintain a professional appearance.
• Work effectively and cooperatively in a team environment and/or independently.
• Ability to work outside normal scheduled hours as needed.
• Willingness and ability to work at other Weidner properties as needed.
• Working knowledge of English; detail-oriented and well organized.
• Agree to a criminal background check and sign an agreement for voluntary drug testing.
• Have access to a personal vehicle and/or reliable transportation at all times.
• Maintain a valid, unexpired driver's license, vehicle, and vehicle insurance that match the country of employment.

Nice To Haves

• Prior management experience.
• HVAC, CPO, or EPA certification.
• Industry designations such as CAMT.
• Experience with Microsoft products, including Word, Excel, PowerPoint, and Outlook.
• Yardi and Paycom experience.

Responsibilities

• Ensure maintenance and housekeeping associates produce accurate and timely payroll records; manage overtime except in emergencies.
• Address staff issues promptly and communicate site staff performance evaluations to the Area Director and/or Regional Director.
• Assist with interviewing and recruiting associates; mentor and develop maintenance and housekeeping associates.
• Prepare and supervise apartments for occupancy, including painting, drywall, trash-outs, and mechanical, plumbing, and electrical repairs.
• Perform and assign resident service requests daily and in a timely manner.
• Perform and oversee repairs to electrical, plumbing, boiler, hot water heater, HVAC, and appliance systems.
• Perform and oversee carpentry, drywall repairs, and interior and exterior painting.
• Clean and supervise pools as needed, monitor chemical balance, and maintain logs required by city ordinances when applicable.
• Conduct timely pre-move-out inspections with the Community Director.
• Schedule timely completion of make-ready work and service requests with maintenance staff and vendors.
• Ensure daily grounds maintenance, including trash disposal, pet waste removal, pet waste station maintenance, and sweeping walkways.
• Manage and complete property improvements and scheduled preventive maintenance tasks promptly.
• Maintain accurate documentation of replacements and on-site purchases, including product warranty information.
• Prioritize daily service responsibilities for maintenance and housekeeping associates and complete duties as needed.
• Manage vendor relationships to obtain the best pricing, quality, and service.
• Reorder inventory supplies as necessary within property budget parameters.
• Participate in the on-call rotation as scheduled or needed.
• Use a personal vehicle to respond to service requests and pick up supplies as needed.
• Ensure market-ready apartments, common areas, and amenities are clean and maintained daily to Weidner's quality standards.

Benefits

• Medical, dental, and vision insurance.
• Employer-paid basic life insurance.
• Employee Assistance Program providing confidential personal, financial, and legal support, including up to three sessions at no cost.
• 401(k) retirement plan with company match of up to 4% of eligible income.
• Opportunities to earn leasing commissions and/or semi-annual performance-based bonuses, depending on position and community performance.
• Vacation accrual, with no usage waiting period once accrued.
• Sick time accrual, with usage eligibility after 60 days of employment.
• Nine company-designated paid holidays annually.
• Employee apartment discount at Weidner communities, subject to availability and community guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed