Service Manager

Leeds West Groups•Mustang, OK

9d•$18 - $25•Onsite

About The Position

The Service Manager leads the service department’s daily operations while supporting and collaborating with the Store Manager. The role calls for professional integrity, strong leadership and business acumen, extensive automotive industry knowledge, and a commitment to quality work, exceptional customer service, and business goals. The manager exercises discretion and independent judgment on matters with significant operational impact. The position oversees service workflows, staffing, customer satisfaction, parts and inventory, department performance, expenses, payroll, safety, and facility opening and closing procedures. It also has direct supervisory responsibility for service employees, including training, development, performance evaluation, and discipline, and contributes recommendations regarding employee hiring and status changes. This is a full-time, salaried, overtime-exempt, onsite position requiring at least 50 hours per week. Operations run Monday through Saturday and Sunday at various locations; schedules and hours may vary, and frequent weekend work and long hours are regularly required. The role involves up to 25% travel between local stores; overnight travel is less than 5% unless required for a particular assignment.

Requirements

Must be at least 18 years old.
Active, unrestricted driver’s license required.
High school diploma or equivalent required.
At least three years of related experience required.
Legally authorized to work in the United States while employed by Leeds West Groups.
Must successfully complete a background check and Motor Vehicle Records check and maintain a clean driving record.
Strong integrity, people-management, analytical, decision-making, problem-solving, listening, communication, interpersonal, supervisory, diplomacy, and leadership skills.
Strong sales and customer-service skills; ability to thrive in a fast-paced sales environment.
Extensive knowledge of the automotive industry, automotive repair, business acumen, finance principles, procedures, and best practices.
Strong technical knowledge of automotive systems, diagnostics, and repair procedures.
Organizational skills and attention to detail; time-management skills.
Proficiency with technology, computers, software systems, and Digital Vehicle Inspections (DVI).
Proficiency in inventory and expense management.
Ability to give and receive constructive feedback, manage priorities, multitask, and complete objectives with minimal supervision.
Ability to meet consistent attendance expectations.
Ability to work at least 50 hours per week, including frequent weekends and long hours.
Ability to travel up to 25% between local stores; overnight travel is less than 5% except for particular assignments.
Ability to perform the physical demands of the role, including frequent movement, driving, climbing, repetitive motions, lifting and carrying parts or equipment weighing up to 50 pounds or more, and working long hours in a fast-paced environment.
Adequate vision, hearing, speaking ability, hand-eye coordination, and manual dexterity.
Must follow PPE, uniform, and OSHA safe-work requirements and workplace conduct policies.

Nice To Haves

Bachelor’s degree in business management or a related field.
At least three years of managerial experience.

Responsibilities

Manage daily service department operations, including scheduling, staffing, customer satisfaction, and workflow optimization.
Ensure services are completed efficiently, accurately, and on time, in accordance with company, safety, and industry standards.
Monitor and analyze key performance indicators to assess performance and identify improvements.
Develop and implement customer-retention and business-growth strategies to achieve sales, profitability, and other business objectives.
Deliver customer service, manage customer interactions, and address inquiries, estimates, concerns, and complaints. Responsibilities include supporting call conversion, applying promotions and discounts, promoting financing, ensuring quality repairs, conducting follow-ups, and seeking positive customer reviews.
Manage parts inventory, procurement, and supply-chain relationships; monitor parts pricing, margins, and usage trends.
Control inventory levels and shrinkage, costs and expenses, P-Card use, payroll, and injury and damage claims in support of business objectives and budgets.
Serve as a facility key holder and complete opening and closing procedures, including deposits, system close-outs, and responses to after-hours alarms and security concerns.
Reduce workplace safety risks and injuries through training, enforcement, and compliance with OSHA and company safety requirements and industry practices.
Ensure test drives follow company procedures, safety practices, and traffic laws.
Maintain a clean, organized, and safe workplace in accordance with company policies and OSHA regulations.
Stay current on automotive industry trends, technology, and regulatory changes affecting repair and safety.
Collaborate with the Store Manager and senior management on business plans, directives, initiatives, programs, and budgets.
Direct, train, develop, mentor, support, evaluate, and discipline service employees; recommend hiring, firing, advancement, promotion, and other employee status changes.
Foster an inclusive, cohesive team culture that supports employee development, business goals, and customer service.
Implement and enforce business and leadership initiatives, policies, procedures, best practices, and programs through meetings, training, and audits.
Manage service employees’ workflow, work quality, and schedules.
Perform other duties as assigned.