Service Manager

Alta Equipment Group•Wilmington, MA

About The Position

Alta Equipment Group is hiring a full-time Service Manager for its Wilmington, Massachusetts location. The position supervises the service department, supports positive customer and employee relations, and reviews department performance to achieve sales and profit goals. The Service Manager also oversees work orders, invoicing, quotes, employee training progress, payroll accuracy, purchase orders, work in progress, and the condition of service vehicles and the facility. The role incorporates Alta’s Guiding Principles into daily activities and includes other duties as assigned. Consistent, regular attendance and readiness to work at the designated start time are required.

Requirements

Four to six years of previous management experience is preferred.
Strong working knowledge of electric and liquid propane units.
Good mechanical aptitude.
Excellent written and verbal communication skills.
Good customer relations and people skills.
Ability to successfully manage others.
Computer skills with Microsoft Word, Excel, and Outlook.
Intermediate language skills: ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively before groups of customers or employees.
High reasoning ability: ability to solve practical problems, handle concrete variables where standardization is limited, and interpret written, oral, diagram, or schedule instructions.
Intermediate mathematical skills: ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.

Nice To Haves

Four to six years of previous management experience.

Responsibilities

Supervise the operation of the service department.
Foster a positive customer and employee relations atmosphere.
Review and analyze department data to meet sales and profit goals.
Process and review work orders, invoicing, and customer quotes.
Monitor employee training progress.
Oversee payroll entry and audit it for accuracy.
Acquire and coordinate purchase orders.
Monitor work in progress.
Be responsible for the condition of service vehicles and the facility.
Incorporate Alta's Guiding Principles into daily activities.
Perform other duties as assigned.
Maintain consistent, regular, and reliable attendance, including being ready to work at the designated start time.