Service Manager

Orkin LLC • Aurora, IL

8d

About The Position

The Service Manager leads Orkin’s service operation and ensures customers receive high-quality, empathetic service. After completing paid training, the manager develops and motivates the service team, balancing technical knowledge with communication and interpersonal skills. The role supports business growth, customer satisfaction, safety, and community service. Orkin provides training, a company vehicle, technology, and benefits, with opportunities for career growth in a recession-resistant industry.

Requirements

• At least two years of lead experience.
• High school diploma or equivalent.
• Valid driver’s license.
• Ability to coach and mentor employees with varying experience levels.
• Ability to work independently in the field and interact with clients.
• Ability to problem-solve tactfully and professionally, and think quickly and efficiently.
• Ability to obtain the appropriate pesticide license or certification if required; the company pays for it.
• Must meet physical job requirements and safely perform job duties, with or without accommodations.
• Safely use a ladder within the manufacturer’s weight capacity.
• Occasionally lift and carry up to 50 pounds.
• Safely access crawl spaces, attics, confined spaces, and rooftops, including climbing, balancing, stooping, kneeling, crouching, or crawling.
• Wear personal protective equipment, which sometimes requires an OSHA-compliant respirator.
• Willingness to work in different weather conditions.

Nice To Haves

• Field Service experience is highly preferred.

Responsibilities

• Lead an entire service operation upon completion of paid training.
• Motivate the service team to consistently provide high-quality service while prioritizing safety.
• Conduct oneself with professionalism and integrity with customers and coworkers.
• Assist with recruiting top talent for the service team.
• Train and develop Orkin Pros through hands-on management.
• Lead training meetings.
• Oversee the Orkin Pro Ride-A-Long program.
• Ensure customer expectations are met or exceeded through inspections, proposed courses of action, and empathetic customer service.
• Support the team in adopting new products, services, and technology.
• Monitor scheduling, routing, and inventory to improve efficiency and productivity.
• Participate in community service projects.

Benefits

• Competitive earnings of $60,000–$70,000 annually.
• Company vehicle with gas card.
• Company-provided iPhone and iPad with sales software.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Maternity insurance.
• Life insurance.
• 401(k) plan with company match.
• Employee stock purchase plan.
• Paid vacation, holidays, and sick leave.
• Employee discounts.
• Tuition reimbursement.
• Dependent scholarship awards.
• Industry-leading, quality, comprehensive training program.
• Opportunities to volunteer and give back to the community.
• Annual rewards trip honoring top performers.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED