Service Manager

Pomps Tire Service • Virginia, MN

7d

About The Position

Pomp’s Tire Service is seeking a Service Manager to contribute to daily operations and work directly with customers to schedule service needs. The role offers opportunities for career growth and advancement; the posting notes that many Store Managers started in this position.

The Service Manager diagnoses tire issues and recommends solutions, responds to customer inquiries, delegates work to service employees, supports inventory management, and assists in the shop to maintain production. The role also includes following up on past-due accounts, supporting employee training and development, and keeping the workspace clean and organized.

Requirements

• High school diploma or equivalent.
• Valid driver’s license and ability to pass a pre-employment driver’s file check.
• Ability to read and verify work order details accurately.
• Ability to maintain confidentiality of personal and business information.
• Exceptional communication skills and ability to engage effectively with internal and external customers and co-workers.
• Ability to lift, carry, or move up to 50 pounds regularly and occasionally lift, push, or move 100 pounds.

Nice To Haves

• Experience in management and sales.
• Previous experience in the tire industry.
• Familiarity with the MaddenCo software system.

Responsibilities

• Diagnose tire issues and recommend effective solutions.
• Handle incoming calls and respond promptly to customer inquiries.
• Delegate tasks to service employees to maintain workflow and efficiency.
• Support inventory management to ensure proper stock levels.
• Assist in the shop to help maintain production levels.
• Follow up on past-due accounts to ensure timely payments.
• Ensure service employees receive proper training and development.
• Maintain a clean and organized workspace.
• Perform additional duties as assigned by the manager.

Benefits

• Medical, dental, and vision insurance enrollment at affordable rates.
• Optional life insurance, short- and long-term disability, critical illness, accident, death and dismemberment, and hospital indemnity insurance.
• 401(k) with company match.
• Paid holidays, sick time, vacation, and special “Happy Days” for life events, available from day one.
• Employee discounts on company products.
• Opportunities for skill development and career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED