Service Manager

Terminix•Houston, TX

About The Position

The Service Manager is a leadership role at a local Terminix branch, responsible for leading and motivating Pest Technician teams to deliver Terminix services and maintain customer satisfaction. The manager ensures the team operates effectively and efficiently while meeting regulatory and safety standards. The role includes monitoring schedules and technician routes, responding to customer concerns, evaluating technician performance, maintaining product inventory, and facilitating ongoing training for local sales and service teams. The position may involve working outdoors and in confined spaces such as crawl spaces and attics when necessary.

Requirements

Associate degree; a four-year degree is highly desirable.
Valid driver's license from the state of residence.
Effectively lead and motivate others.
Strong communication skills, including interpersonal, written, and presentation skills.
Problem-solving ability and capacity to develop practical solutions.
Ability to build rapport and establish trust with customers and employees.
Attention to detail and understanding of the importance of safety.
Basic to intermediate math aptitude for sales- and service-related calculations.
Comfort working outdoors and in confined spaces such as crawl spaces and attics when necessary.

Nice To Haves

One to two years of related experience.
Willingness to relocate.
Four-year degree.

Responsibilities

Monitor branch scheduling and ensure pest technician routes are successfully completed.
Ensure regulatory compliance and safety standards are met or exceeded.
Respond to customer concerns, including resolving cancellation requests.
Inspect and evaluate Pest Technician performance.
Monitor and maintain inventory levels of pest control products.
Facilitate continual training of local sales and service teams.
Lead and motivate local Pest Technician teams to deliver outstanding customer service.

Benefits

Comprehensive training and licensure paid by the company.
Company vehicle, gas card, cell phone, and laptop.
Highly competitive compensation.
Opportunities for advancement and career growth.
Medical, dental, and vision coverage.
Discounts on Terminix brands.
Short- and long-term disability insurance.
Life insurance.
Paid time off.
401(k) retirement plan with company-matching contributions.
Tuition reimbursement for full-time colleagues.
Vacation days and sick days.
Company-paid holidays and floating holidays.
Benefits enrollment immediately upon hire, with coverage starting on day one for full-time colleagues.