Service Manager

Paul Thigpen CDJR of Waynesboro • Waynesboro, GA

8d

About The Position

The Service Manager oversees the daily operations of a dealership service department, leading and developing service personnel while improving department performance and customer satisfaction. The role manages scheduling, repair orders, workflow, staffing, and service documentation; monitors financial and operational metrics; resolves customer concerns; and ensures repairs meet dealership and manufacturer standards. The Service Manager also coordinates with the Parts Department and dealership management to meet service goals and improve customer retention.

Requirements

• Strong knowledge of dealership service operations, repair orders, and warranty procedures.
• Excellent leadership, communication, customer service, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and financial management skills.
• Proficiency with dealership management systems and standard computer applications.
• Availability to work flexible hours, including weekends, as needed.
• Valid driver’s license with an acceptable driving record.

Nice To Haves

• Previous automotive service management or supervisory experience preferred.

Responsibilities

• Oversee daily service department operations, including scheduling, repair orders, and workflow.
• Lead, train, and develop service advisors, technicians, and other service personnel.
• Monitor labor sales, gross profit, productivity, efficiency, and customer satisfaction.
• Ensure customers receive timely updates, accurate estimates, and professional service.
• Resolve customer complaints and service concerns promptly and professionally.
• Ensure repairs meet dealership and manufacturer standards for quality and accuracy.
• Coordinate with the Parts Department to support repair timelines and parts availability.
• Review repair orders, warranty claims, and service documentation for accuracy and timeliness.
• Maintain staffing, scheduling, attendance, and employee performance standards.
• Promote a clean, organized, safe, and compliant service department.
• Work with dealership management to achieve service department goals and improve customer retention.

Benefits

• Performance-based earning opportunities.
• Ongoing professional development and advancement opportunities.
• Full benefits package including health, dental, and vision insurance.
• Leadership opportunity to lead, coach, and develop a skilled service team.
• Positive, professional environment with a motivated, supportive team.
• Convenient location at one dealership location.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed