Service Manager

ML Property Group LLC•Doraville, GA

3d•$29 - $31•Onsite

About The Position

The Service Manager manages property service requests, preventative maintenance, amenity-area maintenance, and other maintenance activities. In partnership with the Community Manager, the Service Manager oversees maintenance initiatives and supports property goals while helping maintain a safe, secure, and comfortable environment for residents, visitors, and staff. The role performs and coordinates a broad range of apartment and property repairs, inspections, and upkeep; responds to resident concerns; maintains work areas, inventory, and required logs; and supports safety, company policies, and resident activities. The position includes on-call emergency service, including after-hours calls that require an immediate response and arrival at the property within one hour. Service requests are to be completed within 24 hours unless extraordinary parts or labor are required. The position requires a high school degree, relevant apartment maintenance and Service Manager experience, technical repair knowledge, applicable certifications, a valid driver's license, current automobile insurance, and reliable personal transportation. Work takes place indoors and outdoors throughout apartment buildings and property amenities, in all types of weather, and may involve ladders and occasional dirty or hazardous conditions. The position requires physical activity including standing, walking, reaching, climbing, crawling, bending, lifting, carrying, pushing, and pulling.

Requirements

High school degree required.
Three to five years of apartment maintenance experience or equivalent.
At least one year of apartment Service Manager experience or equivalent.
Fluent English.
Basic computer skills, including use of a work-order maintenance system, basic typing, and computer knowledge; ability to use the company payroll system to request time off and clock in and out.
Valid driver's license, current automobile insurance, and reliable personal transportation furnished by the employee.
HVAC certification.
CPO certification.
EPA Type I and II or Universal certification for refrigerant recycling.
Solid knowledge of carpentry, electrical, plumbing, and other areas required for daily operations.
Ability to use hand and power tools, Freon recovery machinery, air-conditioning gauges, and vacuum pumps.
Proficiency in heating and air-conditioning, plumbing, appliance repair, and other repair areas.
Familiarity with Federal, State, and Local Fair Housing laws, OSHA and EPA regulations, and company safety policies.
Ability to perform the physical activities described, including frequent reaching, climbing, crawling, squatting or kneeling, bending, and lifting or carrying weights up to 100 pounds; lifting or carrying over 100 pounds is occasional.
Ability to work indoors and outdoors in all types of weather, use ladders exceeding nine feet, and occasionally encounter dirty or hazardous conditions.

Nice To Haves

College degree preferred.
Ability to earn future designations as required by industry standards, EPA regulations, and OSHA requirements.

Responsibilities

Perform community maintenance, including light bulb and filter changes, lock repairs, window-covering installation and repair, HVAC repairs, caulking, painting, pool maintenance, vinyl repair and installation, electrical and plumbing work, flooring repairs, roofing and gutter work, and addressing ceiling leaks.
Inspect and coordinate make-ready repairs and services.
Monitor apartment and property conditions and promptly take action to correct unsafe conditions.
Keep storage areas locked when not in use.
Move appliances and equipment between storage and apartments as needed, and help move abandoned items to dumpsters when necessary.
Help keep grounds neat and free of litter.
Provide on-call emergency service as requested; respond immediately to after-hours calls and be able to arrive at the property within one hour.
Complete service requests within 24 hours unless extraordinary parts or labor are required.
Select appropriate materials for the property as needed.
Inspect exterior property lighting according to a schedule determined by the Community Manager.
Maintain a clean, organized maintenance shop and respond to resident requests and concerns promptly and professionally.
Listen to resident requests and complaints calmly, respectfully, and openly; handle concerns sensitively and address assigned work orders with urgency.
Wear a clean, neat uniform and name tag while working on an MLPG property, including nights and weekends when applicable.
Distribute notices and communications to residents as needed.
Attend and assist with resident activities and functions after hours as needed.
Record activities in the maintenance log and maintain other logs, including pool, HVAC, and preventative maintenance logs.
Complete and update lighting inspections monthly and fire/life-safety inspections as directed by the Community Manager.
Monitor or control maintenance inventory and supplies; work with the Community Manager to order tools and supplies within budget guidelines.
Assist the Community Manager and Assistant Community Manager with other tasks as requested.
Comply with and enforce MLPG policies; support and enforce the safety program; and embrace and execute the company's vision, mission, and beliefs.
Maintain punctual attendance and flexibility to work weekends, evenings, and holidays.