Service Manager

Columbus Equipment Co Careers • Cincinnati, OH

4d

About The Position

Columbus Equipment Company is hiring a Service Manager to oversee customer satisfaction and the overall profitability of the service department’s areas of responsibility. The role involves communicating with customers and resolving disputes ethically while considering both the customer’s and company’s interests. The Service Manager is also responsible for the department’s human resources, technician productivity, efficiency, and safety, as well as service paperwork, invoicing, and internal physical assets.

Columbus Equipment Company is a family-owned heavy equipment dealer founded in 1952, with ten locations. The company describes its focus as providing quality equipment, product support, customer service, and customer experiences. It offers benefit packages and career tracks, including tailored training, tuition assistance or reimbursement, and a succession pathway.

Requirements

• Three or more years of experience with earth-moving equipment parts and service in a customer-contact position.
• A proven track record in customer satisfaction.
• Strong leadership and coaching abilities.
• Positive attitude and problem-solving skills.
• Excellent verbal and written communication skills.
• Highly motivated and able to work well in a team environment.
• Basic computer skills.
• Must pass a pre-employment criminal background screening and DOT drug test.

Nice To Haves

• High school diploma; college and/or technical school education is helpful.

Responsibilities

• Promote customer satisfaction and the overall profitability of the service department’s areas of responsibility.
• Communicate with customers and ethically resolve disputes while considering the interests of both the customer and the company.
• Ensure timely paperwork flow and keep work in process as low as possible.
• Provide timely and accurate invoices to customers with assistance from service team members.
• Manage department human resources, focusing on technician productivity, efficiency, and safety.
• Recommend and oversee the replacement and repair of internal physical assets.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Vacation and paid time off
• Short-term disability insurance
• Life insurance
• Disability insurance
• Paid holidays
• Tailored training
• Tuition assistance or reimbursement
• Succession pathway

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED