Service Manager - Appliance Repair Company

Super Care Appliance Repair • West Saint Paul, MN

51d • Onsite

About The Position

Super Care Appliance Repair and HVAC is a highly rated and growing company looking for an exceptional individual to help our company grow! This position is for a Service Manager who is a leader, enjoys making a difference, prefers working on a smaller team, is organized, good at problem-solving, and likes coming up with ideas that make everyone's job easier. The company is independently owned and operated.

Requirements

• Computer literacy (Must be able to efficiently type and use a Laptop, WORD, EXCEL, GOOGLE DRIVE, AI.
• Great written and verbal communication skills in the English language.
• Ability to provide professional customer service
• Organizational skills and attention to detail
• Competency with basic math and grammar
• Must be a US Citizen and can pass a background check.
• Ability to self-teach and problem solve.
• Competency with basic math and grammar
• Ability to answer phone without delay or disruption.
• Proficient with Microsoft Word, Excel, Google Drive, Chat GPT etc.

Nice To Haves

• Enjoys making a difference where you work
• Prefers to work on a smaller team rather than a giant company
• Organized and good at problem solving
• Likes coming up with ideas that make everyone's job easier

Responsibilities

• Manage small team of 2-4 technicians
• Monitor schedule and job statuses
• Manage social media accounts
• Answer phone calls and schedule service
• Handle first level customer complaints and other issues.
• Respond to voice messages and emails
• Review and update policies and procedures
• Manage payroll
• Manage inventory
• Order parts and materials.
• Interview applicants
• Manage Warranty Accounts
• Receive delivery packages
• Follow up with emails, calls, and text messages

Benefits

• Sick pay
• Holiday pay
• Retirement plan (Simple IRA)
• Dental
• Performance based bonuses
• 401(k)
• Dental insurance
• Health insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed