Service Manager for Gilroy CDJR

Gilroy Chevrolet Cadillac • Gilroy, CA

7d

About The Position

Gilroy CDJR is seeking an experienced Service Manager to lead its growing service department. The role oversees department performance, staffing, budgets, service quality, customer satisfaction, regulatory and manufacturer-policy compliance, and the day-to-day scheduling and activities of service employees. The manager also supports training, recruitment, marketing, and coordination with other departments, customers, suppliers, and factory representatives.

Gill Auto Group serves communities in Northern California and Hawaii. The company describes training programs, a focus on advancement and professional growth, and a culture aimed at supporting employees and customer satisfaction.

Requirements

• Technical automotive knowledge.
• Demonstrated ability to manage others.
• Organized and friendly personality.
• Willingness to submit to a background check and drug screen.

Nice To Haves

• Previous Service Manager experience.
• Dealership experience.

Responsibilities

• Forecast department goals and objectives and work to achieve them.
• Hire, train, motivate, counsel, and monitor the performance of service department staff.
• Prepare and administer the service department's annual operating budget.
• Maintain reporting systems required by general management and the factory.
• Attend managers' meetings.
• Monitor and control department performance using reports, tracking systems, and surveys.
• Promote harmony and teamwork within the department and with other departments.
• Develop and implement a marketing plan to promote new and repeat business.
• Stay current with and comply with applicable federal, state, and local regulations affecting service operations, including hazardous-waste disposal and OSHA Right-to-Know requirements.
• Ensure compliance with manufacturer warranty and policy procedures.
• Account for department documents and ensure they are complete and processed correctly.
• Hold weekly department meetings.
• Direct and schedule the activities of department employees.
• Facilitate or conduct technical training and send employees to appropriate training schools as needed.
• Monitor technicians' daily productivity reports and corresponding payroll records.
• Follow up on parts orders with the parts manager to ensure availability.
• Initial repair orders before submitting them to the warranty department and monitor sales and hours against expectations.
• Build and maintain customer relationships to encourage repeat and referral business.
• Inform repair technicians of time allowances for each repair order.
• Maintain high-quality service repairs and minimize comebacks.
• Conduct periodic spot checks of completed jobs for thoroughness and quality.
• Stay informed about new equipment and tools and recommend purchases.
• Ensure work areas and the customer waiting area are kept clean.
• Maintain relationships with vocational and technical schools to support personnel recruitment.
• Serve as liaison with factory representatives.
• Ensure proper care, storage, and inventory of special tools.
• Keep customer service files up to date and readily available.
• Ensure customers are greeted promptly and receive fair estimates of repair and maintenance costs and time.
• Prepare pricing guides and maintenance menus for frequent labor operations.
• Handle customer complaints promptly and according to dealership guidelines.

Benefits

• Paid training and development.
• Medical, vision, and dental benefits.
• 401(k) with company match.
• Paid holidays.
• Free college education courses.
• Employee appreciation lunches.
• Employee referral bonuses.
• Employee discounts.
• Excellent culture.
• Room for growth.
• Paid vacation.
• Training programs and opportunities for advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed