Service Manager

Fun Town RV • Rockwall, TX

9d

About The Position

The Service Manager oversees all aspects of the service, parts, and warranty departments. The role manages technicians and support staff, ensures compliance with company standards and industry regulations, and requires leadership, technical expertise, communication skills, and a customer-service focus.

The manager is responsible for staffing and developing the team, delivering positive customer experiences, managing department operations and budgets, providing technical guidance, monitoring performance, and supporting the sales team with pre-delivery inspections and warranty repairs. The position may involve working in office, shop, and outdoor environments, with occasional travel for training or vendor meetings.

Requirements

• Proven experience in service management, preferably in the RV, automotive, or a related industry.
• Strong leadership, organizational, and problem-solving skills.
• Technical knowledge of RV systems, including electrical, plumbing, HVAC, and chassis components.
• Excellent communication and interpersonal skills, with a focus on customer service.
• Proficiency in service management software and tools.
• Ability to manage budgets, analyze performance metrics, and implement improvement plans.
• Familiarity with safety and environmental regulations applicable to the RV industry.
• High school diploma or equivalent required.
• Applicants must be authorized to work in the U.S.

Nice To Haves

• A degree in business management, automotive technology, or a related field.
• Certifications from RVIA, RVDA, or equivalent organizations.

Responsibilities

• Recruit, train, and mentor service department staff, including technicians, service advisors, and administrative personnel.
• Foster a positive, collaborative work environment that promotes teamwork and high performance.
• Conduct performance reviews and implement professional development plans.
• Ensure exceptional customer experiences by addressing inquiries, concerns, and complaints promptly and professionally.
• Oversee scheduling and workflow to meet customer needs and minimize wait times.
• Maintain customer satisfaction through quality workmanship and timely completion of service jobs.
• Develop and implement service department policies, procedures, and best practices.
• Monitor and manage department budgets, including labor costs, parts inventory, and equipment maintenance.
• Ensure compliance with safety and environmental regulations and company standards.
• Optimize workflow to improve technician efficiency and reduce downtime.
• Provide technical guidance and support to technicians and service advisors.
• Keep current with industry trends, RV systems, and repair techniques.
• Collaborate with manufacturers and vendors on training, warranty claims, and parts procurement.
• Establish and track KPIs, including customer satisfaction scores, revenue targets, and repair completion times.
• Analyze service department metrics and implement continuous-improvement strategies.
• Work with the sales team to ensure pre-delivery inspections and warranty repairs are completed efficiently.
• Identify opportunities to upsell services and maintenance packages.

Benefits

• Competitive salary based on experience.
• Medical coverage.
• Dental coverage.
• Vision coverage.
• Life insurance.
• 401(k) with company match.
• Paid time off and holidays.
• Holiday Savings Plan.
• Employee store discounts.
• Opportunities for career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED