Service Manager - The Summit & Jacob Heights

American Campus Communities•Mankato, MN

12h

About The Position

The Service Manager is a member of the property leadership team, responsible for the efficient operation and maintenance of the assigned property and for enhancing resident experiences through high maintenance standards. The role leads service, groundskeeping, and housekeeping staff and operations, using leadership, training, planning, and communication skills to develop the team and improve property performance. The Service Manager oversees facilities maintenance, work orders, preventative maintenance, property turns, inspections, vendor relationships, budgets, equipment and systems, inventory, safety, and property presentation. The role works with the Property Manager, regional support, Human Resources, nearby properties, and retail tenants to ensure consistent, safe, and efficient operations. The position supervises and develops team members, manages workflow and project priorities, and is accountable for timely execution and completion.

Requirements

2–3 years of proven mid- to high-level technical experience in residential facilities maintenance.
Strong organizational, communication, and leadership skills.
Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Nice To Haves

HVAC certification.
Management experience.

Responsibilities

Manage the facilities maintenance team and work-order process, including execution, system close-out, verification, and vendor coordination.
Recruit, hire, supervise, train, develop, and cross-train team members; create a positive workplace and manage workflow and project priorities.
Oversee property turns and preparedness, contract and manage vendors, and assist the Property Manager with preparation for the upcoming year.
Own preventative maintenance plans by scheduling, delegating, and tracking tasks.
Ensure adequate planning and response for inclement weather.
Collaborate with nearby American Campus Communities properties to share resources and provide support.
Develop and supervise inspections of public areas and resident apartments to ensure maintenance standards are met.
Ensure safe operation, compliance, preventative maintenance, and training for facilities equipment and systems, following health, safety, and OSHA regulations.
Manage maintenance performance to budget with the supervisor and regional support team.
Conduct performance evaluations and discussions with direct reports; collaborate with the supervisor and Human Resources on compensation adjustments.
Use national vendor partnerships to reduce expenses and leverage market-wide services for consistency and scalability.
Keep vacant retail spaces maintained and ready for showings; communicate with retail tenants about maintenance and updates.
Maintain property signage and curb appeal, and manage service contracts such as snow removal and landscaping.
Assess inventory and ensure proper resource allocation.
Ensure shops, mechanical rooms, storage, and back-of-house areas are clean and orderly.
Oversee key control, including key box access.
Serve as an American Campus representative and liaison in interactions.
Perform other duties as assigned by the supervisor.
Carry out supervisory responsibilities, including planning and assigning work, directing and appraising performance, rewarding and disciplining employees, and addressing complaints and resolving problems.