Community Assistant - The Heights

CWS Apartment Homes•Huntsville, TX

2d•Onsite

About The Position

The Community Assistant promotes the leasing and occupancy goals of the community while supporting resident satisfaction and serving as a liaison between residents and staff. The role is expected to demonstrate CWS’s core values and make the health, well-being, and safety of team members, residents, contractors, and oneself a priority. Responsibilities include leasing the community; preparing move-in packages and lease paperwork; checking units for readiness; reviewing leases and issuing keys and gate cards; building rapport with residents; planning resident events; helping resolve resident issues or conflicts; and participating in an after-hours on-call program for resident emergencies. The Community Assistant also supports marketing, leasing-turn activities, office administration, resident files and database updates, and the CWS Risk Management Program. Work takes place in office and field settings within residential apartment communities. The position involves frequent interaction with residents, prospective residents, vendors, and team members in a fast-paced, customer-focused environment, and may include outdoor exposure during property tours and inspections. Frequent walking, standing, sitting, bending, reaching, and climbing stairs are required, with occasional lifting of up to 25 pounds.

Requirements

General knowledge of student housing property management.
Strong verbal and written communication skills.
Ability to adhere to a set and variable work schedule, including weekends and emergencies.
Ability to establish and maintain effective working relationships.
Ability to maintain a professional and ethical atmosphere.
Valid driver’s license, good driving record, and current automobile insurance.
Strong customer service orientation.
Basic internet, word processing, and spreadsheet skills.
Ability to perform work responsibilities at locations other than the home property.
Ability to travel within a major metropolitan area and, if required, attend company functions in other cities.
High school diploma or GED.
Must be an enrolled, degree-seeking student.
Must have a current lease onsite or lease no later than the next applicable lease term.

Responsibilities

Lease the community and support its leasing and occupancy goals.
Prepare move-in packages and lease paperwork.
Walk units to confirm readiness.
Review leases and issue keys, gate cards, and related items.
Establish and maintain rapport with residents and act as a liaison between residents and staff.
Plan and implement regular social events for residents.
Assist residents with issues or conflicts that may arise.
Participate in the on-call program for after-hours resident emergencies.
Participate in weekly staff marketing meetings and assist with community marketing needs.
Actively participate in the annual and semi-annual turn process.
Maintain office supplies.
Assist with maintaining resident files and entering resident information into the database.
Attend and participate in regular CWS safety meetings.
Adhere to the key control policy.
Demonstrate CWS core values and prioritize the safety and well-being of team members, residents, contractors, and oneself.

Benefits

50% apartment rental discount for onsite team members and 20% rental discount for other employees.
Multiple medical, dental, and vision plan options.
Company-paid life and disability insurance.
Paid parental leave.
401(k) with company match.
Pet insurance.
Tuition reimbursement.
Flexible spending and health savings account options.
Fitness Bucks program to help cover fitness-related activities, equipment, and wellness purchases.
Paid time off.
Company holidays, a floating holiday, and a birthday holiday.