Community Assistant - The Heights

CWS Apartment Homes•Huntsville, TX

1d•Onsite

About The Position

The Community Assistant promotes the community’s leasing and occupancy goals while supporting resident satisfaction and retention. The role acts as a liaison between residents and staff, demonstrates CWS values, and prioritizes the health, well-being, and safety of team members, residents, contractors, and others. Work takes place in office and field environments at residential apartment communities and involves frequent interaction with residents, prospective residents, vendors, and team members in a fast-paced, customer-focused setting. The position may include exposure to outdoor weather during property tours and inspections. Responsibilities may change to meet business and organizational needs.

Requirements

General knowledge of student housing property management.
Strong verbal and written communication skills.
Ability to adhere to a set and variable work schedule, including weekends and emergencies.
Ability to establish and maintain effective working relationships.
Ability to maintain a professional and ethical atmosphere.
Valid driver’s license, good driving record, and current automobile insurance.
Strong customer service orientation.
Basic internet, word-processing, and spreadsheet skills.
Ability to perform work responsibilities at locations other than the home property.
Ability to travel within a major metropolitan area and potentially attend company functions in other cities.
High school diploma or GED.
Current lease onsite or willingness to lease no later than the next applicable lease term.
Must be an enrolled, degree-seeking student.

Responsibilities

Support leasing and occupancy goals by preparing move-in packages and lease paperwork, walking units to confirm readiness, reviewing leases, and issuing keys and gate cards.
Establish and maintain rapport with residents and serve as a liaison between residents and staff.
Plan and implement regular social events for residents and assist residents with issues or conflicts.
Participate in the after-hours on-call program for resident emergencies.
Participate in weekly staff marketing meetings and assist with community marketing needs.
Actively participate in the annual and semi-annual turn process.
Maintain office supplies and assist with resident files and entering resident information into the database.
Attend and participate in regular CWS safety meetings and adhere to the key control policy.
Demonstrate CWS core values and prioritize safety in business activities.

Benefits

50% apartment rental discount for onsite team members and 20% rental discount for other employees.
Multiple medical, dental, and vision plan options.
Company-paid life and disability insurance.
Paid parental leave.
401(k) with company match.
Pet insurance.
Tuition reimbursement.
Flexible spending and health savings account options.
Fitness Bucks program to help cover fitness-related activities, equipment, and wellness purchases.
Paid time off.
Company holidays, a floating holiday, and a birthday holiday.