Assistant Community Manager - The Heights
About The Position
Neighborly Communities is hiring an Assistant Community Manager for The Heights. The role supports the Community Manager with the property’s daily operations and provides high-quality service to current and prospective residents. The Assistant Community Manager assists with financial and property operations and supports maintenance and leasing staff as needed. The position reports directly to the Community Manager and requires proficiency with property management platforms, knowledge of landlord-tenant laws, and the ability to lease available units and assist with operational tasks.
Requirements
- High school diploma or equivalent.
- At least one year of property management experience.
- Fair Housing certification.
- Ability to manage difficult or emotional situations using an outward mindset.
- Excellent verbal and written communication skills.
- Exceptional problem-solving abilities.
- Strong customer service skills.
- Motivation to respond promptly to the Community Manager’s needs and requests.
- Strong organizational and time-management skills and effective communication.
- Working knowledge of Fair Housing Guidelines.
- General understanding of Low-Income Fair Housing Guidelines if applying to an affordable property.
- Integrity, professionalism, and confidentiality.
- Proficiency in Microsoft Office Suite, property management software, and Tenant Tech.
- Ability to interact with others while emphasizing the principles of an outward mindset.
Responsibilities
- Assist the Community Manager with administration, improvement, maintenance, and general operations of Neighborly Communities properties.
- Understand and adhere to fair housing regulations.
- Help resolve operational and residential issues involving residents, vendors, and others.
- Provide exceptional customer service to residents and strive to exceed their expectations.
- Maintain regular and reliable on-site or in-office attendance according to the attendance policy.
- Compile reports as assigned, including performance standards, asset management, budget, and delinquency reports.
- Work with the Community Manager and Accounting team on final accounting statements as assigned.
- Follow operational procedures for lease expirations and renewals, market surveys, census reports, applicant screenings, applications, resident-file audits, and move-in and move-out processes.
- Participate in Safety Meetings with the Service Manager, if applicable.
- Help create and coordinate resident retention events.
- Serve as a resource for office and maintenance team members.
- Maintain expert-level proficiency in property management platforms, including ResMan, Tenant Tech, Leonardo, and SharePoint.
- Schedule, prepare, and conduct monthly 3A+ SAM meetings with the supervisor and report outcomes to Human Resources.
- Embrace the principles of the Outward Mindset.
- Complete assigned training through GraceHill and other required classes or seminars.
- Perform other related duties as assigned by management.
Benefits
- 401(k)
- Health insurance
- Dental insurance
- Vision insurance
- Health Savings Account
- Life insurance
- Paid Time Off
- Associate Rent Discount
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
