Community Manager - The Quarry Alamo Heights
About The Position
The Community Manager oversees the day-to-day operations of an assigned apartment property, including its staff, activities, and resources, to achieve budgeted financial and operational goals. The role ensures compliance with company policies and procedures and with applicable laws and regulations governing multifamily housing. The position manages property budgets, revenue, expenditures, vendor payments, leasing and lease enforcement, marketing strategies, resident satisfaction, maintenance standards, property inspections, and staff performance. It also supports the client/owner relationship, prepares reports, and performs other assigned duties. In California, the role also uses the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized. The work is based in an office environment with frequent exposure to outdoor conditions. The position requires access to all areas of the community and amenities, occasional local travel, and the ability to move items weighing up to 20 pounds independently and up to 50 pounds with assistance.
Requirements
- At least 4–6 years of relevant experience in property management, sales, marketing, and customer service sufficient to manage an apartment community, resolve customer issues, prepare financial records and reports, increase sales revenue, and coordinate a team.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent communication, conflict-resolution, and customer-service skills.
- Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
- Hold all licenses and certifications required by applicable state and local jurisdictions.
- Valid driver’s license required to drive a golf cart on the property; ensure other onsite staff who drive the golf cart also have valid licenses.
- Proficiency with internet, word-processing, spreadsheet, and database-management programs.
- Management and supervisory skills to hire, lead, direct, evaluate, and manage team members, including maintenance specialists.
- Ability to access all exterior and interior areas of the property and amenities.
- Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.
Nice To Haves
- Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
- Strong proficiency with property-management software, preferably Entrata, Yardi, and/or OneSite.
Responsibilities
- Contribute to property budgets by reviewing financial statements, marketing information, and operational reports.
- Meet revenue targets by setting rent rates, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial reports.
- Approve vendor, contractor, and service-provider invoices; verify work or purchases, insurance certificates, account coding, and related communications.
- Control expenditures within the approved budget and manage petty cash.
- Oversee lease enforcement, including application approvals, discounts and renewals, apartment inspections, required notices, evictions, and allowable fees and charges.
- Analyze market and economic trends and implement marketing and leasing strategies to meet occupancy and revenue goals.
- Promote resident satisfaction and retention by responding to concerns and resolving service issues; ensure maintenance staff meet company standards for resident service requests.
- Inspect the property and take action to maintain safety, cleanliness, appearance, and appeal of buildings, grounds, and amenities.
- Interview, hire, orient, train, and manage property staff performance in accordance with company policies and practices.
- Support the client/owner relationship through meetings, property tours, performance updates, and responses to requests.
- Complete accounting, financial, administrative, and other reports, and perform other assigned or necessary duties.
- For California positions, manage the lease process using the California-specific Lease File Checklist.
- Make routine local trips for bank deposits, training, outreach events, or other work-related needs.
Benefits
- Medical, dental, vision, disability, and life insurance, including low-cost or free basic employee-only medical coverage.
- Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; birthday off after one year of service; and additional vacation accrued with tenure.
- Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
- Paid sabbatical of 6 weeks after 10 years of service and every 5 years thereafter.
- 401(k) with company match up to 6% of pay after 6 months of service.
- Paid parental leave.
- Lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
- Employee Assistance Program.
- Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
- Charitable giving program and benefits.
- May be eligible for weekly, monthly, and/or quarterly onsite bonus programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
