Community Manager - The Quarry Alamo Heights

Greystar Management Services•San Antonio, TX

4d•Onsite

About The Position

The Community Manager is responsible for the day-to-day operations of an assigned apartment property, including managing team members, daily activities, and property resources to achieve budgeted financial and operational goals. The role ensures compliance with company policies and procedures and applicable laws and regulations, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. The manager supports budget development and financial performance, oversees rent setting and collection, vendor payments, expense control, lease enforcement, and property reporting. The role analyzes market trends and implements marketing and leasing strategies to meet occupancy and revenue goals. It also promotes resident satisfaction and retention, oversees maintenance service standards and property condition, supervises and develops staff, and supports the client/owner relationship through meetings, tours, and performance updates. The position is based at an onsite property. Team members work in an office and may frequently be exposed to outdoor weather, temperatures, odors, or landscape conditions that may be unpleasant or hazardous. Local travel may be required for bank deposits, training, outreach events, and other work-related needs. The salary range is $65,000–$78,000, with possible bonus eligibility.

Requirements

At least 4–6 years of relevant experience in property management, sales, marketing, and customer service sufficient to manage an apartment community’s daily operations.
Ability to resolve customer complaints, complete financial records and reports, increase sales revenue, and coordinate a team’s work.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as a team member.
All licenses and certifications required by applicable state and local jurisdictions.
Valid driver’s license for driving a golf cart on the property; ensure other on-site staff with golf-cart access also hold valid licenses.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Strong proficiency with property-management software.

Nice To Haves

Bachelor’s degree in Business Management, Real Estate, or a related field.
Experience with Entrata, Yardi, and/or OneSite property-management software.

Responsibilities

Contribute to property budget development by reviewing financial statements, marketing information, and operational reports.
Manage revenue targets by setting rent rates, ensuring rent and fees are collected and posted promptly, making bank deposits, and preparing and reviewing monthly financial reports.
Review vendor, contractor, and service-provider invoices for accuracy, insurance documentation, appropriate account coding, and payment processing.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including application approvals, discounts and renewals, inspections, notices, evictions, and allowable fees and charges.
Analyze market and economic trends and implement marketing and leasing strategies to meet occupancy and revenue goals.
Respond to resident complaints, questions, and requests and take appropriate action to resolve service issues.
Ensure maintenance team members meet company standards for responding to and completing resident service requests.
Inspect the property and take action to maintain safety, cleanliness, appearance, and appeal of buildings, grounds, and amenities.
Interview, hire, orient, train, and manage property staff performance in accordance with company policies and practices.
Support the client/owner relationship through meetings, property tours, performance updates, and responses to requests.
Complete accounting, financial, administrative, and other reports and perform other assigned or necessary duties.
For California positions, manage the lease process using the California-specific Lease File Checklist.

Benefits

Medical, dental, vision, disability, and life insurance.
Low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires.
Birthday off after one year of service.
Additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite employees, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match of up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential weekly, monthly, and/or quarterly bonus eligibility for onsite property positions.