Store Manager - The Summit - Birmingham, AL

Mizzen+Main•Birmingham, AL

1d•Onsite

About The Position

Mizzen+Main is seeking an experienced, driven, and fashion-forward Store Manager to lead the retail team at The Summit in Birmingham, Alabama. The Store Manager creates an exceptional customer experience, develops a high-performing sales team, and oversees the store’s day-to-day operations. The role supports growth of the Mizzen+Main brand locally in a fast-paced retail environment. The Store Manager represents the brand professionally, delivers personalized service, maintains a welcoming and organized store, and cultivates a positive, accountable, and collaborative team culture. Responsibilities include recruiting and developing team members; managing store operations, merchandising, inventory, schedules, payroll, expenses, and sales performance; coordinating in-store events and promotions; and resolving customer concerns. The role also requires weekend and holiday availability, at least one weekend day per week, and the ability to respond to emergencies or cover absences when needed.

Requirements

Previous retail management experience is required; a minimum of 2+ years is preferred.
Strong leadership, interpersonal, and team-building skills.
Excellent verbal and written communication skills.
Proficiency with POS systems, tablets, and retail management software.
Flexibility to work weekends, holidays, and peak business periods.
Availability to work five days per week, including at least one weekend day.
Ability to bend, reach, stretch, lift, carry, and move at least 40 lbs.
Comfort climbing ladders, moving around regularly, and standing for extended periods.

Responsibilities

Represent Mizzen+Main with professionalism, product expertise, and personal presentation.
Deliver and model personalized customer service to drive sales and build lasting customer relationships.
Maintain a welcoming, organized, and brand-aligned store environment.
Cultivate a positive, accountable, and collaborative team culture.
Recruit, onboard, and train sales associates and keyholders.
Provide coaching, feedback, team alignment, and development through meetings and development sessions.
Oversee daily store operations, including inventory control, merchandising, and adherence to procedures.
Execute floor sets and visual displays that meet brand standards.
Maintain a clean and efficient stockroom to support product flow and replenishment.
Build weekly schedules based on traffic trends and business needs to ensure optimal floor coverage.
Review and submit accurate time sheets and payroll in compliance with company policies.
Set and manage sales goals through coaching and strategic planning.
Monitor and report key performance metrics to the District Manager.
Manage expenses, operational costs, and inventory levels to meet financial targets.
Plan and execute in-store events in partnership with the corporate marketing team.
Ensure team awareness and accurate communication of promotions and offers.
Act as the lead escalation point for customer concerns and ensure timely, respectful resolutions.
Build customer relationships to drive loyalty and repeat business.
Ensure team members uphold operational policies and service expectations.
Promote company values in customer and team interactions.
Respond to store emergencies or fill in for absent team members when needed, including outside scheduled shifts.