Store Manager - The Summit - Birmingham, AL

Mizzen+Main•Birmingham, AL

22h•Onsite

About The Position

Mizzen+Main is seeking an experienced, driven, and fashion-forward Store Manager to lead its retail team at The Summit in Birmingham, Alabama. The Store Manager creates an exceptional customer experience, develops a high-performing sales team, and ensures smooth, efficient day-to-day store operations. The role calls for a passionate retail leader who can thrive in a fast-paced environment and grow the Mizzen+Main brand locally. The Store Manager represents the brand with professionalism and product expertise, models personalized customer service, maintains a welcoming and organized store, and cultivates a positive and collaborative team culture. The role oversees recruitment, onboarding, training, coaching, scheduling, payroll, inventory, merchandising, store procedures, sales goals, financial targets, customer concerns, and in-store events. The Store Manager monitors and reports performance metrics to the District Manager and ensures that team members uphold company values, policies, promotions, and service expectations. The position requires previous retail management experience, strong leadership and communication skills, proficiency with retail technology, and flexibility to work weekends, holidays, and peak business periods. The manager must be available five days per week, including at least one weekend day, and respond to store emergencies or cover absent team members when needed. Physical requirements include moving products weighing at least 40 pounds, climbing ladders, regular movement, and standing for extended periods.

Requirements

Previous retail management experience is required; a minimum of 2+ years is preferred.
Strong leadership, interpersonal, and team-building skills.
Excellent verbal and written communication skills.
Proficiency using POS systems, tablets, and retail management software.
Flexibility to work weekends, holidays, and peak business periods.
Availability to work five days per week, including at least one weekend day.
Ability to respond to store emergencies or fill in for absent team members when needed, even outside scheduled shifts.
Ability to bend, reach, and stretch for products; lift, carry, and move at least 40 pounds.
Comfort climbing ladders, moving around regularly, and standing for extended periods.

Responsibilities

Represent Mizzen+Main professionally through product expertise and personal presentation.
Deliver and model personalized customer service to drive sales and build lasting customer relationships.
Maintain a welcoming, organized, and brand-aligned store environment.
Cultivate a positive, accountable, and collaborative team culture.
Recruit, onboard, and train sales associates and keyholders.
Provide regular coaching, feedback, team meetings, and development sessions.
Oversee daily store operations, including inventory control, merchandising, and adherence to procedures.
Execute floor sets and visual displays according to brand standards.
Maintain a clean, efficient stockroom to support product flow and replenishment.
Build weekly schedules based on traffic trends and business needs to ensure floor coverage.
Review and submit accurate timesheets and payroll in compliance with company policies.
Set and manage sales goals through coaching and strategic planning.
Monitor and report key performance metrics to the District Manager.
Manage expenses, operational costs, and inventory levels to meet financial targets.
Plan and execute in-store events with the corporate marketing team.
Ensure the team understands and accurately communicates promotions and offers.
Serve as the lead escalation point for customer concerns and resolve them promptly and respectfully.
Build customer relationships that encourage loyalty and repeat business.
Ensure team members follow Mizzen+Main operational policies and service expectations.
Promote company values in customer and team interactions.
Respond to store emergencies or cover for absent team members when needed, including outside scheduled shifts.