Service Manager for Gilroy CDJR

Gilroy Chevrolet Cadillac • Gilroy, CA

117d

About The Position

Gilroy CDJR is seeking an experienced Service Manager to lead its growing service department. The manager oversees department goals, staffing, budgeting, reporting, customer service, repair quality, regulatory and manufacturer-policy compliance, training, and department operations. This role works with other dealership departments, factory representatives, customers, technicians, and vocational and technical schools to support effective operations and encourage repeat and referral business.

Requirements

• Technical automotive knowledge.
• Demonstrated ability to manage others.
• Organized and friendly personality.
• Willingness to submit to a background check and drug screen.

Nice To Haves

• Previous Service Manager experience is a significant plus.
• Dealership experience is preferred.

Responsibilities

• Forecast department goals and objectives and work to achieve them.
• Hire, train, motivate, counsel, and monitor the performance of service department staff.
• Prepare and administer the department's annual operating budget.
• Maintain reporting systems required by general management and the factory.
• Attend managers' meetings and hold weekly department meetings.
• Monitor department performance using reports, tracking systems, and surveys.
• Promote teamwork within the department and across other departments.
• Develop and implement a marketing plan to promote new and repeat business.
• Comply with federal, state, and local regulations affecting service operations, including hazardous-waste disposal and OSHA Right-to-Know requirements.
• Ensure compliance with manufacturer warranty and policy procedures.
• Account for department documents and ensure they are complete and processed correctly.
• Direct and schedule department employees' activities.
• Facilitate or conduct technical training and send employees to appropriate training schools as needed.
• Monitor technicians' daily productivity reports and related payroll records.
• Follow up with the parts manager on parts orders to ensure availability.
• Review and initial repair orders before submitting them to the warranty department, monitoring sales and hours against expectations.
• Build and maintain customer relationships to encourage repeat and referral business.
• Inform repair technicians of time allowances for each repair order.
• Maintain high-quality repairs, minimize comebacks, and conduct periodic spot checks of completed work.
• Keep abreast of available equipment and tools and recommend purchases.
• Keep work areas and the customer waiting area clean.
• Maintain relationships with vocational and technical schools to support personnel recruitment.
• Serve as liaison with factory representatives.
• Ensure proper care, storage, and inventory of special tools.
• Keep customer service files current and readily available.
• Ensure customers are greeted promptly and receive fair estimates of repair and maintenance costs and timing.
• Prepare pricing guides and maintenance menus for frequent labor operations.
• Handle customer complaints promptly in accordance with dealership guidelines.

Benefits

• Paid training and development.
• Medical, vision, and dental benefits.
• 401(k) with company match.
• Paid holidays.
• Free college education courses.
• Employee appreciation lunches.
• Employee referral bonuses.
• Employee discounts.
• Excellent culture.
• Room for growth.
• Paid vacation.
• Free college education for employees and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed