Apartment Service Manager

Stoa Group•Flowood, MS

About The Position

Stoa Group is seeking a full-time Service Manager to lead maintenance operations at a multifamily community. The manager leads by example and works alongside the maintenance team to maintain the community, respond to service requests, manage vendors, and build strong resident relationships. As the community's technical expert, the Service Manager leads maintenance professionals in keeping the property safe, attractive, and well-maintained. The role oversees and performs repairs across HVAC, plumbing, electrical, appliances, carpentry, painting, and general building systems; guides and trains team members; oversees contractor work; and ensures maintenance issues are resolved efficiently and to company standards. The Service Manager also provides responsive resident service, oversees apartment turns and readiness, and implements preventive maintenance and property inspections to protect assets and preserve curb appeal. The position includes leading and developing the onsite maintenance team and participating in a rotating on-call schedule for after-hours emergencies. Stoa Group describes itself as a vertically integrated organization established in 2017 that develops, builds, and manages multifamily communities throughout the Gulf Coast and Southeast.

Requirements

Five or more years of hands-on maintenance experience.
Current EPA Certification.
Supervisory experience leading onsite maintenance teams.
Strong working knowledge of HVAC, plumbing, electrical, appliance repair, carpentry, and general maintenance operations.
Availability to work a flexible schedule, including weekends.
Ability to participate in a rotating on-call schedule for after-hours emergencies.
Demonstrated computer proficiency, including word processing, calendar management, and property management software.
Valid driver's license and reliable transportation.

Nice To Haves

High school diploma or equivalent.
HVAC experience.
Certified Pool Operator (CPO) Certification.
Mold Certification.
Ability to earn and maintain future industry certifications as required by EPA, OSHA, and other industry standards.

Responsibilities

Oversee and perform maintenance and repairs involving HVAC, plumbing, electrical, appliances, carpentry, painting, and general building systems.
Serve as the community's technical expert and provide training and guidance to maintenance team members.
Ensure maintenance issues are resolved efficiently and in accordance with company standards.
Manage vendor relationships and oversee contractor work for quality and timely completion.
Build positive relationships with residents through exceptional customer service and professional communication.
Respond promptly to service requests and prioritize maintenance needs to maximize resident satisfaction.
Communicate repair timelines, maintenance processes, and updates to residents, and follow through on commitments.
Monitor apartment vacancies and oversee make-ready work, including painting, cleaning, repairs, and inspections.
Ensure vacant apartments are completed on schedule and prepared for new residents.
Collaborate with community leadership to minimize vacancy downtime and maintain occupancy goals.
Implement and oversee preventive maintenance programs to extend equipment life and reduce costly repairs.
Conduct routine inspections of buildings, grounds, amenities, and common areas.
Maintain curb appeal and ensure the community meets company standards for cleanliness and safety.
Lead, coach, and develop onsite maintenance team members, fostering teamwork, accountability, professionalism, and service excellence.
Participate in a rotating on-call schedule and respond to after-hours emergencies when needed.