Service Manager

Columbus Equipment Company•Cadiz, OH

About The Position

Columbus Equipment Company is hiring a Service Manager responsible for customer satisfaction and the overall profitability of the service department's areas of responsibility. The role communicates with customers and ethically resolves disputes while considering both customer and company interests. It also oversees paperwork flow and invoicing, supports department human resources and technician productivity, efficiency, and safety, and recommends and oversees repair or replacement of internal physical assets.

Requirements

Three or more years of experience with earth-moving equipment parts and service in a customer-contact position.
Proven track record in customer satisfaction.
Strong leadership and coaching abilities.
Positive attitude and problem-solving skills.
Excellent verbal and written communication skills.
Highly motivated and able to work well in a team environment.
Basic computer skills.
Must pass a pre-employment criminal background screening and DOT drug test.

Nice To Haves

High school diploma, college, and/or technical school education is helpful.

Responsibilities

Ensure customer satisfaction and overall profitability within the service department's areas of responsibility.
Communicate with customers and ethically resolve disputes while considering the interests of both the customer and the company.
Manage timely paperwork flow to keep work in process as low as possible.
Provide timely and accurate customer invoices with assistance from service team members.
Manage department human resources, focusing on technician productivity, efficiency, and safety.
Recommend and oversee repair or replacement of internal physical assets.