Service Manager - Automotive Experience Required

Tire Discounters, Inc. • Richmond, VA

1d • $55,000 - $85,000

About The Position

Tire Discounters is a family-owned tire and automotive service retailer whose mission is to prioritize people and safety while delivering a “WOW” experience to customers and team members. The Service Manager leads and supports Service and Tire Technicians to provide high-quality service and customer satisfaction at the store. The role oversees shop operations, employee development, workflow, safety, and communication between the shop, counter staff, and customers. The career path is Service Manager → General Manager → Regional Manager.

Requirements

• Experience in automotive service or repair; certifications are preferred.
• Management experience and strong leadership skills.
• Excellent communication and multitasking abilities.
• Strong work ethic and goal-oriented mindset.
• Valid driver's license and availability to work Saturdays.
• Ability to stand for long periods, bend, and lift up to 75 lbs.
• Authorized to work in the USA and at least 18 years old.
• Comfort with occasional mechanical hazards and outdoor conditions.

Nice To Haves

• Automotive service or repair certifications.

Responsibilities

• Coach, mentor, and train shop employees, manage performance, and assist the General Manager with hiring.
• Ensure smooth shop operations, including bay management and location workflow.
• Provide clear communication between the shop, counter staff, and customers.
• Ensure inspection and diagnostic procedures are followed and provide customers with professional, timely recommendations.
• Promote safety and ensure quality and service standards while leading the team to deliver outstanding customer service.

Benefits

• Paid company training at all levels, led by master-certified trainers and experienced leaders.
• Company tool program.
• Full suite of benefits to choose from.
• Weekly hourly rate, monthly individual spiffs, and participation in the monthly store bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed