Service Manager

ASCO Equipment • Euless, TX

7d • Onsite

About The Position

The Service Manager leads the Service Department and works closely with the Branch Manager to support efficient operations, recruit and develop talent, and meet customer needs. The role is responsible for building and motivating a high-performing team of technicians and service support staff, while promoting safety, customer satisfaction, teamwork, and profitability. Prior dealership service experience in the heavy equipment industry is strongly preferred.

Requirements

• At least 3 years of supervisory experience with proven success in customer service and service department operations.
• Strong problem-solving skills and ability to meet the needs of customers, employees, and OEM equipment suppliers.
• Self-starter with a sense of urgency and commitment to delivering results.
• Excellent organizational, communication, and people skills.
• Ability to recruit, train, and motivate high-performing teams.
• Proficiency in Microsoft Office products and dealer business systems.
• Knowledge of federal and state safety regulations related to shop and job site operations.
• Valid driver’s license with a clean driving record.

Nice To Haves

• Prior dealership service experience in the heavy equipment industry is strongly preferred.

Responsibilities

• Oversee the Service Department’s day-to-day operations, focusing on teamwork, safety, customer satisfaction, and profitability.
• Collaborate with department heads, including the Branch Manager, Parts Manager, and Sales Manager, to meet company goals.
• Recruit, train, and develop technicians and support staff.
• Monitor technician training requirements and development opportunities.
• Oversee repair work to ensure it is completed accurately and on time.
• Communicate proactively with customers, address concerns, and provide updates.
• Conduct regular department meetings covering service work, safety, financial performance, and company updates.
• Ensure adequate parts, personnel, and schedules to meet customer and company needs.
• Manage warranty claims, service quotes, and administrative duties.
• Uphold and enforce safety standards across operations.

Benefits

• Guaranteed base salary plus commission potential.
• 100% employer-paid health insurance.
• 401(k) and profit sharing.
• Paid holidays.
• Financial assistance for employees’ children pursuing higher education through the ASCO Children’s Education Program.
• Paid training and career development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed