Service Manager (Pump, Power & HVAC)

EquipmentShare•Newark, NJ

8d•Onsite

About The Position

EquipmentShare is hiring a Service Manager at its Advanced Solutions rental facility in Newark, California. The role leads a team of Heavy Equipment Maintenance Technicians (Mechanics) and uses EquipmentShare’s technology to create, assign, and monitor work orders, track machine service intervals, order parts, and diagnose equipment issues. The position is scheduled Monday through Friday, 7:00 AM to 5:00 PM, with a stated salary range of $75,000–$105,000 per year; final compensation may depend on experience and location. The Service Manager coordinates and supervises equipment mechanics and service personnel, schedules repairs for customer- and company-owned rental equipment, and supports customer satisfaction by maintaining relationships and responding promptly to inquiries and concerns. The role also includes employee training and development and maintaining a safe work environment.

Requirements

Industry knowledge in the rental industry or a related construction field.
Ideally, three years of maintenance and service experience.
Strong interpersonal and problem-solving skills.
Ability to adapt to a fast-paced, growing company and stay up to date on EquipmentShare products and services.
Ability to work competitively while thriving in a team-oriented environment.
Superior customer service, teamwork, and verbal and written communication skills.
High school diploma.
Experience leading maintenance teams.
Valid driver's license with an acceptable driving record.
Must be at least 21 years old to operate a company vehicle.
Ability to move, stand, stoop, and bend freely and lift up to 50 pounds at times.
Employment is contingent on passing a background check; this safety-sensitive position also requires passing a 10-panel drug screen.

Nice To Haves

Trade school certificate.
Experience in field service, maintenance, and repair.
Experience or a background in the construction industry.

Responsibilities

Coordinate and supervise the quality performance of equipment mechanics and service personnel.
Schedule repairs for customer- and company-owned rental equipment.
Use company technology to create, assign, and monitor work orders.
Track machine service intervals and order parts.
Diagnose equipment issues and identify root causes and corrective actions using available equipment data.
Maintain and nurture customer relationships and keep customers informed about ways EquipmentShare can support their businesses.
Promptly respond to and resolve customer inquiries, requests, complaints, and other communications.
Train and develop employees.
Maintain a safe work environment.
Perform other duties as assigned.

Benefits

Monthly family dinner night.
Base salary plus Company Profit Sharing Plan.
Company-provided truck.
Full medical, dental, and vision coverage for full-time employees.
401(k) with company match.
Generous paid time off and paid holidays.
Gym membership stipend and wellness programs.
Annual tool and boot reimbursements for applicable jobs.
Company events, food truck nights, and monthly team dinners.
16 hours of paid volunteer time per year.
Career advancement, leadership training, and professional development opportunities.
Access to industry-leading diagnostic tools.