Service Manager (Pump, Power & HVAC)

EquipmentShare•Redmond, OR

2d•Onsite

About The Position

EquipmentShare is hiring a Service Manager for its Advanced Solutions rental facility in Redmond, Oregon. The Service Manager leads a team of Heavy Equipment Maintenance Technicians (Mechanics) and uses EquipmentShare’s technology to create, assign, and monitor work orders; track machine service intervals; order parts; and diagnose equipment issues using data from hundreds of makes and models. The role determines root causes and corrective actions and oversees service for customer- and company-owned rental equipment. The position coordinates and supervises the quality and performance of equipment mechanics and service personnel, schedules repairs, and maintains customer relationships. It also responds to and resolves customer communications, supports employee training and development, and maintains a safe work environment. Other duties may be assigned as needed. The position is scheduled Monday through Friday, 7:00 AM to 5:00 PM. It is safety-sensitive; employment is contingent on passing a 10-panel drug screen, and employment is also contingent on passing a background check.

Requirements

Industry knowledge in rental or a related construction field.
Ideally, three years of maintenance and service experience.
Strong interpersonal and problem-solving skills.
Ability to adapt to a fast-paced, growing company and learn about and stay current on EquipmentShare products and services.
Ability to work competitively in a team-oriented environment.
Superior customer service, teamwork, and verbal and written communication skills.
Experience leading maintenance teams.
Valid driver's license with an acceptable driving record.
Must be at least 21 years old to operate a company vehicle.
Ability to move, stand, stoop, and bend freely.
Ability to lift up to 50 pounds at times.
Must pass a 10-panel drug screen; employment is contingent on passing a background check.

Nice To Haves

High school diploma; trade school certificate preferred.
Experience in field service, maintenance, and repair preferred.
Construction industry experience or background preferred.

Responsibilities

Lead a team of Heavy Equipment Maintenance Technicians (Mechanics).
Create, assign, and monitor work orders using company technology.
Track machine service intervals and order parts.
Diagnose equipment issues, identify root causes, and determine corrective actions using available equipment data.
Coordinate and supervise the quality and performance of equipment mechanics and service personnel.
Schedule repairs for customer- and company-owned rental equipment.
Maintain customer relationships and keep customers informed about services that may help their businesses.
Respond promptly to and resolve customer inquiries, requests, complaints, and other communications.
Train and develop employees.
Maintain a safe work environment.
Perform other duties as assigned.

Benefits

Company-provided truck.
Full medical, dental, and vision coverage for full-time employees.
401(k) with company match.
Generous paid time off and paid holidays.
Gym membership stipend and wellness programs.
Annual tool and boot reimbursements for applicable jobs.
Company events, food truck nights, and monthly team dinners.
16 hours of paid volunteer time per year.
Career advancement, leadership training, and professional development opportunities.
Access to industry-leading diagnostic tools.
Monthly family dinner night.
Base salary plus Company Profit Sharing Plan.