Service Manager (Pump, Power & HVAC)

EquipmentShare•Redmond, OR

1d•Onsite

About The Position

EquipmentShare is hiring a Service Manager at its Advanced Solutions rental facility in Redmond, Oregon. The Service Manager leads a team of Heavy Equipment Maintenance Technicians (Mechanics) and coordinates the maintenance and repair of customer- and company-owned rental equipment. The role uses EquipmentShare’s technology to create, assign, and monitor work orders, track machine service intervals, order parts, and diagnose equipment issues using data from hundreds of makes and models. The position also focuses on customer service, team development, and workplace safety. The Service Manager maintains customer relationships, keeps customers informed about service and support options, responds to inquiries and complaints, and trains employees. The schedule is Monday through Friday, 7:00 AM to 5:00 PM.

Requirements

Industry knowledge in the rental industry or a related construction field; applicants should be innovative and dependable.
Ideally, three years of maintenance and service experience.
Strong interpersonal and problem-solving skills.
Ability to adapt to a fast-paced, growing company and learn about and stay up to date on EquipmentShare products and services.
Ability to work competitively while thriving in a team-oriented environment.
Superior customer service, teamwork, and verbal and written communication skills.
High school diploma.
Experience leading maintenance teams.
Valid driver's license with an acceptable driving record.
Must be at least 21 years old to operate a company vehicle.
Ability to move, stand, stoop, and bend freely, and lift up to 50 pounds at times.
Employment is contingent on passing a background check; this safety-sensitive position also requires passing a 10-panel drug screen.

Nice To Haves

Trade school certificate preferred.
Experience in field service, maintenance, and repair preferred.
Preference given to applicants with experience and/or a background in the construction industry.

Responsibilities

Coordinate and supervise the quality performance of equipment mechanics and service personnel.
Schedule repairs for customer- and company-owned rental equipment.
Create, assign, and monitor work orders; track machine service intervals; order parts; and use equipment data to diagnose issues and determine corrective actions.
Maintain and nurture customer relationships, ensuring customers are satisfied and informed about ways EquipmentShare can support their businesses.
Respond promptly to and resolve customer inquiries, requests, complaints, and other communications.
Train and develop employees and maintain a safe work environment.
Perform other duties as assigned.

Benefits

Monthly family dinner night, subject to restrictions.
Competitive compensation consisting of base salary plus a Company Profit Sharing Plan.
Company-provided truck.
Full medical, dental, and vision coverage for full-time employees.
401(k) with company match.
Generous paid time off and paid holidays.
Gym membership stipend and wellness programs, with opportunities to earn PTO and prizes.
Annual tool and boot reimbursements for applicable jobs.
Company events, food truck nights, and monthly team dinners.
16 hours of paid volunteer time per year.
Career advancement, leadership training, and professional development opportunities.
Access to industry-leading diagnostic tools.