Regional Service Manager (Pump, Power & HVAC)

EquipmentShare•Billings, MT

7d•Onsite

About The Position

EquipmentShare is hiring a Regional Service Manager for its Advanced Solutions rental facility in Billings, Montana. The role leads a team of Heavy Equipment Maintenance Technicians (Mechanics) and oversees service operations across multiple locations in a specific region. The manager ensures high-quality service delivery, manages service teams, and maintains customer satisfaction. The schedule is Monday through Friday, 7:00 AM to 5:00 PM, with travel required up to 70% of the time.

Requirements

Industry knowledge in the rental industry or a related construction field.
Ideally, three years of maintenance and service experience.
Strong interpersonal and problem-solving skills.
Ability to travel up to 70% of the time.
Ability to adapt to a fast-paced, growing company and learn about and stay current on EquipmentShare products and services.
Ability to work competitively while thriving in a team-oriented environment.
Knowledge of work planning, scheduling, and other supervisory activities.
Superior customer service, teamwork, and verbal and written communication skills.
High school diploma or equivalent education or experience.
Extensive experience repairing and maintaining self-propelled platforms and lifts.
Valid driver’s license with an acceptable driving record.
Must be at least 21 years old to operate a company vehicle.
Ability to move, stand, stoop, and bend freely; tolerate extreme weather conditions for periods of time; and lift up to 50 pounds at times.
Must pass a 10-panel drug screen; employment is contingent on passing a background check.

Nice To Haves

Experience and/or a background in the construction industry.

Responsibilities

Coordinate and supervise the quality performance of equipment mechanics and service personnel.
Schedule repairs for customer-owned and company-owned rental equipment.
Maintain and nurture customer relationships, ensuring customers are satisfied with service and support and are kept informed about additional ways EquipmentShare can help their businesses.
Respond promptly to and resolve customer inquiries, requests, complaints, and other communications.
Provide employee training and development and maintain a safe work environment.
Perform other duties as assigned.

Benefits

Base salary plus Company Profit Sharing Plan
Company-provided truck
Medical, dental, and vision coverage for full-time employees
401(k) with company match
Generous paid time off and paid holidays
Gym membership stipend and wellness programs
Annual tool and boot reimbursements for applicable jobs
Company events, food truck nights, and monthly team dinners
16 hours of paid volunteer time per year
Career advancement, leadership training, and professional development opportunities
Access to industry-leading diagnostic tools