Regional Service Manager (Pump, Power & HVAC)

EquipmentShare•Billings, MT

8d•Onsite

About The Position

EquipmentShare is hiring a Regional Service Manager for its Advanced Solutions rental facility in Billings, Montana. The role leads a team of Heavy Equipment Maintenance Technicians (Mechanics) and oversees service operations across multiple locations within a region. The manager is responsible for high-quality service delivery, service team performance, and customer satisfaction. The schedule is Monday through Friday, 7:00 AM to 5:00 PM. The position requires travel up to 70% of the time and frequent travel. It is safety-sensitive, and an employment offer is contingent on passing a 10-panel drug screen. Employment is also contingent on passing a background check.

Requirements

Industry knowledge in the rental industry or a related construction field; applicants should be innovative and dependable.
Ideally three years of maintenance and service experience.
Strong interpersonal and problem-solving skills.
Ability to travel up to 70% of the time.
Ability to adapt to a fast-paced, growing company and stay current on EquipmentShare products and services.
Ability to work competitively while thriving in a team-oriented environment.
Knowledge of work planning, scheduling, and other supervisory activities.
Strong customer service, teamwork, and verbal and written communication skills.
High school diploma or equivalent education or experience required.
Extensive experience repairing and maintaining self-propelled platforms and lifts.
Valid driver's license with an acceptable driving record.
Must be at least 21 years old to operate a company vehicle.
Must be able to move, stand, stoop, and bend freely; work in extreme weather conditions for periods of time; and lift up to 50 pounds at times.
Must be able to travel frequently.
Must pass a 10-panel drug screen as a condition of an employment offer; employment is contingent on passing a background check.

Nice To Haves

Preference will be given to applicants with experience and/or a background in the construction industry.

Responsibilities

Coordinate and supervise the quality and performance of equipment mechanics and service personnel.
Schedule repairs for customer-owned and company-owned rental equipment.
Maintain customer relationships and keep customers informed about service and other ways EquipmentShare can support their businesses.
Promptly respond to and resolve customer inquiries, requests, complaints, and other communications.
Train and develop employees and maintain a safe work environment.
Perform other duties as assigned.

Benefits

Competitive compensation: base salary plus Company Profit Sharing Plan.
Company-provided truck.
Full medical, dental, and vision coverage for full-time employees.
401(k) with company match.
Generous PTO and paid holidays.
Gym membership stipend and wellness programs, with opportunities to earn PTO and prizes.
Annual tool and boot reimbursements for applicable jobs.
Company events, food truck nights, and monthly team dinners.
16 hours of paid volunteer time per year.
Career advancement, leadership training, and professional development opportunities.
Access to industry-leading diagnostic tools.