Service Manager (Lease-Up, Garner)

Kane Realty Corporation•Garner, NC

21d•Onsite

About The Position

Kane Realty Corporation is seeking a Service Manager for Greenbrier Townhomes in Garner, North Carolina. This on-site role is responsible for the overall maintenance and asset preservation of a multifamily property and for supporting its efficient financial and operational performance. The Service Manager leads the on-site maintenance team, maintains electrical and mechanical equipment, oversees general cleanliness and safety, and ensures timely, satisfactory completion of resident work orders and emergency maintenance issues. The role also oversees preventive maintenance programs and custodial and grounds personnel. The Service Manager is expected to lead by example, maintain high standards of integrity and character, and keep resident satisfaction a top priority. The role works with the Property Manager and third-party vendors as needed, and requires Wake County CFO and CPO designations to handle Freon and maintain appropriate chemical balance in property swimming pools and fountains.

Requirements

Wake County CFO designation to properly handle Freon.
Wake County CPO designation to ensure appropriate chemical balance in property swimming pools and fountains.

Responsibilities

Ensure the property's physical condition meets company standards and applicable laws.
Interview, select, recommend hires, train, and supervise maintenance department staff; provide operational training and technical direction, assign and check work, and help staff investigate and resolve problems.
Lead and manage on-site maintenance staff and participate in diagnosing and repairing HVAC, electrical, plumbing, pool, carpentry, drywall, exterior structural, and appliance issues.
Arrange movement and installation of equipment and furnishings in offices and common or amenity areas.
Track service request status in computer systems, close completed work orders, and investigate and resolve overdue orders.
Monitor move-in and move-out inspections, orient new residents to unit operations, and respond to resident questions as requested.
Monitor inventories of parts, supplies, and materials; place orders to maintain prescribed levels and ensure items are properly stored and the shop is safe and orderly.
Support the Property Manager in meeting the property budget and proactively controlling expenses.
Complete mechanical walks on new construction properties.
Work with third-party vendors on projects that cannot be handled by on-site maintenance staff and develop vendor relationships as necessary.
Establish maintenance and preventive maintenance schedules and routines in accordance with company policy.
Keep maintenance documentation current and accurate, including EPA logs, MSDS sheets, smoke detector records, asset inventory, and fire life and safety, compactor, and pool logs; ensure records meet requirements.
Check warranty information, ensure repairs comply with warranty requirements, and contact vendors to resolve outstanding issues.
Stay informed about new city and state regulations and restrictions concerning maintenance procedures, health, safety, and the environment.
Observe property grounds and facilities and resolve safety hazards, property damage, or unsightly conditions; report unusual or serious problems to management.
Provide leadership or assistance to leasing and management staff during emergency situations.
Prepare periodic or special reports and data relating to maintenance activities and statistics.
Maintain electrical and mechanical equipment and general cleanliness and safety at the property; supervise custodial and grounds personnel; and oversee preventive maintenance programs.
Ensure maintenance staff maintain a positive attitude and prioritize resident satisfaction.