Lease-Up Community Manager

Hawthorne Residential Partners•Chapel Hill, NC

About The Position

At Hawthorne Residential Partners, the Lease-Up Community Manager leads community operations as a team coach, Live It culture ambassador, and business strategist. The role oversees financial performance, leasing success, vendor partnerships, and resident satisfaction, while developing and supporting the team to promote strong performance, occupancy, and a thriving community environment. The manager oversees budgets, rent collection, financial reporting, move-outs, deposit accounting, delinquency tracking, records, and compliance. They drive leasing, renewals, pricing, and occupancy strategies; coordinate maintenance and vendor services; and maintain the community’s appearance and quality. They also hire, train, coach, and support team members, address resident concerns, lead resident events, manage online reviews, and communicate with leadership and ownership groups. The position supports leasing directly by conducting tours, responding to leads, guiding prospects, and ensuring applications, renewals, and related documents are completed accurately and on time. It also involves creating and managing social media content and ensuring the office, amenities, and common areas are clean and welcoming. The schedule is designed around 40 hours per week, with one weekday off; evening or weekend availability may be needed for resident events or community needs.

Requirements

High school diploma or GED equivalent.
Two years of property management experience, including Leasing Consultant and Assistant Community Manager experience.
Valid driver's license.
Effective communication and the ability to align and motivate a team and work effectively with vendors, prospects, clients, and other teams.
Ability to interpret financial reports and make informed decisions while considering budget constraints.
Ability to resolve residential conflicts and disputes confidently and professionally.
Commitment to excellent customer service and the company’s Live It culture of kindness, community, and connection.
Ability to provide team training and development and support employees’ career growth.
Enthusiastic, passionate, and driven approach to daily operations.

Nice To Haves

Six months of community manager experience in multifamily property management.
Experience with Yardi, Knock, and Microsoft.
CAM, CAPS, real estate license, and/or property management license.

Responsibilities

Manage budgets, rent collection, and community financial reporting.
Oversee move-outs, deposit accounting, and delinquency tracking.
Maintain accurate records using platforms such as Yardi and Knock.
Ensure compliance with company policies and legal standards.
Conduct regular inspections to maintain curb appeal and quality.
Drive leasing, renewals, and pricing strategies to meet occupancy goals.
Partner with maintenance on work orders and preventative care.
Oversee vendor services and ensure quality, safety, and timeliness.
Build a strong, positive team culture across office and maintenance.
Hire, train, and coach team members to meet performance goals.
Host weekly team meetings to align on goals and celebrate wins.
Lead with empathy while upholding accountability and standards.
Address escalated resident concerns professionally and with care.
Plan and lead resident events to boost satisfaction.
Monitor and respond to online reviews to manage the community’s reputation.
Maintain communication with leadership and ownership groups.
Conduct tours, respond to leads, and guide prospects through the leasing process.
Identify prospect needs, showcase available homes, and invite prospects to join the community.
Ensure lease applications, renewals, and related documents are completed accurately and on time.
Meet occupancy goals through leasing performance and resident retention.
Create and manage community social media content highlighting resident events and promoting engagement.
Keep the office, amenities, and common areas clean and welcoming.

Benefits

Monthly leasing and renewal commissions and quarterly performance bonuses in addition to salary.
Career Path Program and learning and development support.
Dental insurance.
Medical and vision coverage.
Health and wellness incentives.
401(k) retirement match program.
Paid time off, including the employee’s birthday.
Paid sick time off.
Pet insurance plans.
Paid maternity, paternity, and adoption leave options.
Telehealth access to doctors 24/7/365.
Company-paid life insurance.
Retirement planning.