Service Manager (Sablemill Lease-Up)

Van Metre Companies • Charlotte, NC

10d • $68,000 - $76,900 • Onsite

About The Position

The Lease-Up Service Manager will lead maintenance and service operations for Sablemill, a new 281-unit Class A multifamily community in Charlotte, North Carolina, from construction through lease-up, stabilization, and ongoing operations. This hands-on leadership role prepares the community for opening, oversees apartment and building turnover, coordinates warranty and punch-list work, and builds a service team.

Before opening, the Service Manager partners with Property Management, Construction, Development, and Facilities leadership; participates in unit, building, and amenity walks; coordinates contractors and system startups; establishes maintenance and safety practices; and recruits and trains service team members. During lease-up, the manager leads daily maintenance operations, work orders, move-in readiness, vendor performance, inventory, and maintenance expenses, while supporting resident satisfaction and participating in the on-call rotation. Once the property is stabilized, the manager leads preventive maintenance, apartment turns, inspections, vendor management, team development, and day-to-day service operations, partnering with the Property Manager on budgets, staffing, planning, and long-term property needs.

The standard schedule is generally Monday through Friday during normal property operating hours, with flexibility during construction turnover, apartment deliveries, move-ins, inspections, and emergencies. The role participates in a rotating 24/7 on-call schedule and may occasionally require evening or weekend work, particularly during opening and peak lease-up periods. The position requires regular movement throughout the community and work in apartments, mechanical rooms, rooftops, active construction areas, and indoor and outdoor environments. It also requires operating maintenance tools and equipment and lifting, carrying, pushing, or pulling up to 50 pounds, with appropriate equipment or team assistance as needed.

Requirements

• Experience with a new-construction multifamily community, lease-up, major renovation, acquisition, or property transition is required.
• Previous multifamily maintenance leadership experience as a Service Manager or Maintenance Supervisor.
• Strong knowledge of apartment maintenance, unit turns, preventive maintenance, building systems, safety practices, and work-order management.
• Demonstrated experience leading, developing, and holding a service team accountable.
• Strong troubleshooting, organizational, vendor-management, and communication skills, with the ability to prioritize work and make sound decisions in a fast-paced environment.
• Experience managing contractors, service vendors, inventory, and maintenance expenses.
• Knowledge of Yardi, HappyCo, or a similar property-management and work-order system.
• EPA and CPO certifications are required, or the ability to obtain required certifications.
• Valid driver’s license and availability to participate in an on-call rotation.
• Ability to perform the physical requirements of the position, including regular walking and standing; climbing stairs, ladders, and lifts; bending, kneeling, reaching, pushing, and pulling; operating maintenance tools and equipment; and lifting, carrying, pushing, or pulling up to 50 pounds, with appropriate equipment or team assistance when needed.
• Flexibility for construction turnover, apartment deliveries, resident move-ins, inspections, and emergencies; occasional evening or weekend work may be required.

Responsibilities

• Prepare apartments, amenities, common areas, and building systems for opening in partnership with Property Management, Construction, Development, and Facilities leadership.
• Participate in unit, building, and amenity walks; track punch-list items and confirm completion before resident move-ins.
• Coordinate warranty work, contractor follow-up, and building-system startup.
• Establish preventive maintenance schedules, inventory controls, safety practices, and community service standards.
• Recruit, train, schedule, and lead service team members as staffing is added during lease-up.
• Lead daily maintenance operations during apartment deliveries, lease-up, and resident move-ins.
• Manage work orders, move-in inspections, apartment readiness, warranty items, and emergency service needs.
• Partner with the Property Manager and leasing team to support upcoming move-ins, tour readiness, and resident satisfaction.
• Maintain curb appeal and keep apartments, amenities, common areas, and service spaces clean, safe, and ready.
• Manage service vendors and contractors and ensure work is completed safely, correctly, and on time.
• Monitor maintenance expenses, inventory, and warranty responsibilities.
• Participate in the on-call rotation and respond to emergencies as needed.
• Lead preventive maintenance, apartment turns, inspections, vendor management, and day-to-day service operations after stabilization.
• Coach and develop a service team focused on quality, accountability, and resident service.
• Partner with the Property Manager on maintenance budgeting, staffing, planning, and long-term property needs.
• Maintain required equipment, warranty, inspection, safety, and service records.
• Identify practical ways to improve efficiency, reliability, and the resident experience.

Benefits

• Lease-up bonus potential of $15,000 if lease-up targets are met; annual bonus potential once stabilized.
• 11 paid holidays, 10 vacation days, 10 sick days, two volunteer days, two personal days, Winter Break, a day off for an annual physical, and a day off for the employee’s birthday.
• Comprehensive parental and bonding leave.
• Company-matched 401(k) retirement savings plan and access to retirement planning coaches.
• Annual wellness reimbursement of up to $900 and an Employee Wellness Program.
• Tuition reimbursement; company-paid certifications, memberships, and licensures; mentoring programs; growth paths; regular performance evaluations; and training opportunities.
• Rental and Van Metre home-purchase discounts, plus an employee discount through Walker Title Company.
• Work/life balance is promoted, including encouragement to use vacation and other company-paid leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed