Service Manager (Sablemill Lease-Up)

Van Metre • Charlotte, NC

8d • Onsite

About The Position

Van Metre is hiring a Lease-Up Service Manager for Sablemill Apartments, a new 281-unit Class A multifamily community in Charlotte, North Carolina. The Service Manager will lead maintenance and service operations from construction turnover through lease-up, stabilization, and ongoing operations. This hands-on leadership role includes preparing the community for opening, overseeing apartment and building turnover, coordinating warranty and punch-list work, and building a service team. The position offers the opportunity to launch a new community and help shape its resident experience from opening onward.

The manager will work closely with the Property Manager and teams in Construction, Development, Facilities, and Leasing. Responsibilities span building readiness and system startup, apartment deliveries and resident move-ins, and the community’s long-term maintenance operations. The role also involves team development, vendor and contractor oversight, expense and inventory management, recordkeeping, safety, and improving service efficiency and resident satisfaction.

The standard schedule is generally Monday through Friday during normal property operating hours. Flexibility is required during construction turnover, apartment deliveries, resident move-ins, inspections, and emergencies. The role participates in a rotating 24/7 on-call schedule and may occasionally require evening or weekend work, especially during opening and peak lease-up periods.

The position requires regular walking and standing throughout the community; climbing stairs, ladders, and lifts; bending, kneeling, reaching, pushing, and pulling; and working in apartments, mechanical rooms, rooftops, active construction areas, and indoor and outdoor environments. The Service Manager must operate maintenance tools and equipment and lift, carry, push, or pull up to 50 pounds, using appropriate equipment or team assistance when needed.

Requirements

• Experience with a new-construction multifamily community, lease-up, major renovation, acquisition, or property transition is required.
• Previous multifamily maintenance leadership experience as a Service Manager or Maintenance Supervisor.
• Strong knowledge of apartment maintenance, unit turns, preventive maintenance, building systems, safety practices, and work-order management.
• Demonstrated experience leading, developing, and holding a service team accountable.
• Strong troubleshooting, organizational, vendor-management, and communication skills, with the ability to prioritize work and make sound decisions in a fast-paced environment.
• Experience managing contractors, service vendors, inventory, and maintenance expenses.
• Knowledge of Yardi, HappyCo, or a similar property-management and work-order system.
• EPA and CPO certifications are required, or the ability to obtain the required certifications.
• Valid driver’s license and availability to participate in an on-call rotation.
• Ability to meet the position’s physical requirements, including lifting, carrying, pushing, or pulling up to 50 pounds, using appropriate equipment or team assistance when needed.

Responsibilities

• Partner with the Property Manager and Construction, Development, and Facilities leadership to prepare apartments, amenities, common areas, and building systems for opening.
• Participate in unit, building, and amenity walks; track punch-list items and confirm work is complete before resident move-ins.
• Coordinate warranty work, contractor follow-up, and building-system startup.
• Establish preventive maintenance schedules, inventory controls, safety practices, and service standards.
• Recruit, train, schedule, lead, coach, and develop service team members, holding the team accountable for quality and resident service.
• Lead daily maintenance operations during apartment deliveries, lease-up, and resident move-ins.
• Manage work orders, move-in inspections, apartment readiness, warranty items, and emergency service needs.
• Partner with the Property Manager and leasing team to support move-ins, tour readiness, and resident satisfaction.
• Maintain curb appeal and keep apartments, amenities, common areas, and service spaces clean, safe, and ready.
• Manage service vendors and contractors and ensure work is completed safely, correctly, and on time.
• Monitor maintenance expenses, inventory, and warranty responsibilities.
• Participate in the rotating on-call schedule and respond to emergencies as needed.
• Lead preventive maintenance, apartment turns, inspections, vendor management, and day-to-day service operations.
• Partner with the Property Manager on maintenance budgeting, staffing, planning, and long-term property needs.
• Maintain required equipment, warranty, inspection, safety, and service records.
• Identify practical ways to improve efficiency, reliability, and the resident experience.

Benefits

• 11 paid holidays; 10 vacation days; 10 sick days; two volunteer days off; two personal days; Winter Break; a day off for an annual physical; and a day off for your birthday.
• Comprehensive parental and bonding leave.
• Company-matched 401(k) retirement savings plan and access to retirement planning coaches.
• Annual wellness reimbursement of up to $900 and an Employee Wellness Program.
• Tuition reimbursement; company-paid certifications, memberships, and licensures; mentoring programs; growth paths; regular performance evaluations; and training opportunities.
• Rental and Van Metre home purchase discounts, and an employee discount through Walker Title Company.
• Potential lease-up bonus of $15,000 if lease-up targets are met, and annual bonus potential once the community is stabilized.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed