SERVICE MANAGER- North Shore CDJR

Hanania Automotive Group•Little River, SC

3d•Onsite

About The Position

North Shore CDJR is a brand-new, state-of-the-art dealership opening October 1, 2026, in Myrtle Beach, South Carolina. This role is for an experienced, driven Service Manager to build and lead the Service Department from day one. The ideal candidate will be a hands-on leader who understands that a great Service Department is built around people, process, customer experience, and performance. This includes developing advisors and technicians, driving CSI and profitability, and creating a winning culture.

Requirements

Proven experience as an Automotive Service Manager or strong Assistant Service Manager ready for the next step.
CDJR/Stellantis experience strongly preferred.
Demonstrated success improving CSI, customer-pay business, gross profit, productivity, and technician efficiency.
Strong understanding of service department operations and dealership financial performance.
Proven ability to recruit, coach, and retain high-performing teams.
Strong knowledge of warranty procedures and manufacturer requirements.
Excellent communication, leadership, and problem-solving skills.
Comfortable working in a fast-paced, high-volume environment.
Strong understanding of DMS and service management technology.
Hands-on leadership style with a willingness to get involved on the service drive and in the shop.
Entrepreneurial mindset and excitement about building a new operation.
Valid driver's license with an acceptable driving record.
Must successfully pass a pre-employment background check and hair follicle drug screening.

Responsibilities

Lead, coach, and develop Service Advisors, Technicians, and support staff.
Build a high-performing team focused on customer satisfaction, productivity, and profitability.
Establish service processes and operating standards for the new dealership.
Monitor key performance indicators including CSI, RO count, labor sales, ELR, hours per RO, technician productivity, and gross profit.
Drive customer-pay business through effective inspections, maintenance recommendations, follow-up, and advisor training.
Ensure exceptional communication throughout the customer's service experience.
Monitor workflow and technician efficiency to maximize shop capacity.
Partner with the Parts Department to improve workflow, parts availability, and overall profitability.
Recruit, train, retain, and develop top automotive talent.
Manage warranty processes and ensure compliance with CDJR/Stellantis requirements.
Monitor department expenses, labor costs, shop supplies, and overall profitability.
Conduct regular department meetings and performance reviews.
Work closely with the General Manager and Fixed Operations leadership to establish goals and execute business plans.
Create a culture of accountability, teamwork, professionalism, and continuous improvement.
Lead by example and represent The Hanania Way every day.