Maintenance Manager - Arrive North Shore

Trinity Property Consultants • Highwood, IL

1d • Onsite

About The Position

The Maintenance Manager is responsible for maintaining the physical integrity of the property, delivering excellent service to residents, and supporting day-to-day operations. The role oversees major building systems, budgets, schedules, vendors, and projects, while performing and coordinating troubleshooting and repairs across multiple trades. It also includes mentoring maintenance team members, supporting preventive maintenance and unit quality, and ensuring work meets safety, regulatory, and company standards.

The position is based at Arrive North Shore. Compensation is $30 to $35 per hour based on experience, with opportunities for bonuses and eligibility for on-site housing. The regular schedule is Monday through Friday, 8 a.m. to 5 p.m., with on-call duties as needed. Availability for nights, weekends, and holidays may be required as needed, along with occasional travel for company events or meetings.

Requirements

• At least 8 years of maintenance experience; multifamily or hospitality industry experience is preferred.
• At least 2 years in a lead, senior technician, or supervisory-support role.
• Advanced general trade knowledge and proficiency in multiple areas, including HVAC, electrical, plumbing, carpentry, appliance repair, and general building systems.
• Strong communication and emotional intelligence to lead, coach, and empower others.
• Strong customer-service orientation and commitment to a high-quality, personalized resident experience.
• Strong organizational and time-management skills, including the ability to prioritize tasks, maintain documentation, and support efficient daily operations.
• Intermediate computer skills.
• EPA Universal certification required.
• CPO certification required.
• Availability for nights, weekends, and holidays as needed, and occasional travel for company events or meetings.
• Ability to perform regular sitting, standing, walking, and use of hands and arms; occasional climbing may be required.
• Ability to use computers or telephones for extended periods and lift up to 50 pounds independently.
• Ability to respond promptly to visual and auditory alarms and work indoors and outdoors in varied weather conditions.

Nice To Haves

• High school diploma or equivalent preferred.
• Experience in the multifamily or hospitality industry.

Responsibilities

• Oversee major building systems and manage maintenance budgets, schedules, vendors, and projects.
• Troubleshoot, diagnose, and repair HVAC, electrical, plumbing, appliances, carpentry, and other building systems.
• Organize and use supplies cost-effectively.
• Support timely completion of work orders, emergencies, and unit turns; respond to on-call service requests and emergency calls as needed.
• Provide professional, customer-oriented service to residents and help resolve escalated service concerns.
• Manage, develop, mentor, and train maintenance team members; maintain workflow and team accountability.
• Perform preventive maintenance and unit inspections as needed, and maintain accurate, organized documentation.
• Support quality control across work orders, unit turns, and property upkeep.
• Maintain an inventory of basic personal tools needed to complete assigned tasks.
• Ensure compliance with regulatory requirements, safety rules, and company standards.
• Oversee the property's physical upkeep and maintain appearance standards across all areas.
• Participate in team functions and regional or company activities.

Benefits

• Eligible for on-site housing.
• Opportunities for bonuses.
• Company-paid individual PPO-HSA medical plan with a $1,200 annual employer contribution; HMO options for California residents.
• Dental and vision premiums fully covered for employees; dependent coverage available at additional cost.
• 401(k) match up to 2% of salary.
• Life insurance and AD&D coverage up to $25,000, plus short- and long-term disability when enrolled in a medical plan.
• 11 paid holidays, 2–4 weeks of vacation based on tenure, and paid sick time.
• $1,000 referral bonuses for eligible hires.
• Up to 16 hours of paid volunteer time annually.
• Professional development.
• Tuition reimbursement.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED