Service Manager

Columbus Equipment Co Careers•Cadiz, OH

About The Position

The Service Manager is responsible for customer satisfaction and overall profitability within the service department’s areas of responsibility. The role communicates with customers and ethically resolves disputes while considering both customer and company interests. It also manages paperwork and invoicing, department staffing and technician performance, and the repair or replacement of internal physical assets.

Requirements

High school diploma; college or technical school education is helpful.
Three or more years of experience with earth-moving equipment parts and service in a customer-contact position.
Proven track record in customer satisfaction.
Strong leadership and coaching abilities.
Positive attitude and problem-solving skills.
Excellent verbal and written communication skills.
Highly motivated and able to work well in a team environment.
Basic computer skills.
Must pass a pre-employment criminal background screening and DOT drug test.

Nice To Haves

College or technical school education.

Responsibilities

Communicate with customers and ethically resolve disputes while keeping the customer’s and company’s interests in mind.
Ensure timely paperwork flow and keep work in process as low as possible.
Provide timely and accurate invoices to customers with assistance from service team members.
Manage human resources within the department, focusing on technician productivity, efficiency, and safety.
Recommend and oversee replacement and repair of internal physical assets.
Support customer satisfaction and the overall profitability of the service department’s areas of responsibility.