Service Manager

TEC Equipment, Inc. • Sparks, NV

4d • $84,717 - $105,897

About The Position

TEC Equipment is seeking a Service Manager to lead the efficient and profitable operation of the Service Department. The role focuses on developing and maintaining customer relationships, creating opportunities for sustainable business growth, and guiding the Service team toward established goals. The manager is expected to provide strong, positive leadership and help ensure customers recognize the team as their Best Business Partner.

The successful candidate will embody TEC’s values of Teamwork, Entrepreneurship, and Customer Focus, demonstrate ethical behavior and sound judgment, and serve as a leader and role model. The position oversees departmental profitability, risk management, growth, staffing, customer satisfaction, work planning, continuous improvement, safety, and relationships with internal partners and vendors.

Requirements

• Experience in the transportation industry, a repair shop, or a dealership environment.
• Experience with CDK and ASIST.
• Prior P&L management experience.
• At least five years of successful management experience with a proven history of achieving sales and business objectives.
• Sound business acumen, with the ability to analyze, prioritize, identify, and execute solutions.
• Excellent people-management and leadership skills, with the ability to build relationships with internal and external partners.
• Knowledge of truck repair and quality standards.
• Computer proficiency and ability to use required systems and software.
• Valid driver’s license.

Responsibilities

• Manage diesel technicians, service advisors, drivers, and foremen, including workforce planning, staffing, employee development, engagement, and corrective action.
• Model high ethical and professional standards and TEC’s Core Values of Teamwork, Entrepreneurship, and being Customer Driven.
• Take accountability for the Service Department’s profitability, risk management, and growth; forecast objectives and manage the team toward goals using an objectives scorecard.
• Review financial statements and monitor and manage department expenses.
• Build customer relationships and loyalty by ensuring prompt, high-quality repairs, resolving complaints, and solving problems.
• Contact existing and prospective customers regularly and serve as a resource for finding solutions.
• Plan labor by evaluating incoming work, allocating resources, balancing shift schedules, and leveling workloads to maximize efficiency and productivity.
• Drive continuous improvement in cost, quality, and processes, and embrace change to remain competitive.
• Ensure high standards of service for internal and external customers and provide a safe working environment while reinforcing shop safety.
• Maintain mutually beneficial relationships with internal business partners to maximize financial performance and customer satisfaction.
• Seek out, develop, and maintain vendor relationships.

Benefits

• Choice of two comprehensive medical plan options, including prescription drug coverage.
• Choice of two dental plans covering preventative and diagnostic care, basic and major services, and orthodontia for children.
• Vision care, discounted hearing exams, and hearing aids.
• 401(k) retirement savings plan with company contribution.
• Life, accident, and disability insurance.
• Employee Assistance Program (EAP).
• Education assistance.
• Seven paid holidays, vacation accrual of at least 48 hours per year, and paid sick leave.
• Employees and their families have access to a health, wellness, and retirement benefits menu; new hires may participate in the comprehensive benefits plan beginning the first of the month following their hire date.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed