Service Manager

ML Property Group LLC•Gastonia, NC

3d•$34 - $36•Onsite

About The Position

The Service Manager manages service requests, preventative maintenance, and amenity-area maintenance for the property. In partnership with the Community Manager, the role oversees maintenance activities and initiatives and supports achievement of property goals. The Service Manager helps maintain a safe, secure, and comfortable living environment for residents, visitors, and staff. The position performs and coordinates a broad range of apartment and property maintenance, including HVAC, electrical, plumbing, appliance, flooring, painting, roofing, pool, and other repairs. It includes responding to resident requests and concerns, completing work orders promptly, inspecting and coordinating make-ready work, maintaining logs and inspections, managing maintenance inventory and supplies within budget guidelines, and supporting community activities and other property tasks as requested. The role requires on-call emergency response, with after-hours calls requiring immediate response and arrival at the property within one hour. The Service Manager must be flexible to work evenings, weekends, and holidays as needed. The work takes place indoors and outdoors, in varied weather and property areas, and may involve ladders and occasional dirty or hazardous conditions. Physical requirements include frequent reaching, climbing, crawling, bending, squatting or kneeling, and carrying or pushing/pulling loads up to 100 pounds frequently.

Requirements

High school degree required.
Three to five years of apartment maintenance experience or equivalent.
At least one year of apartment Service Manager experience or equivalent.
Fluent English.
Basic computer skills, including work-order maintenance system experience, basic typing, and computer knowledge; use the company payroll system to submit time-off requests and clock in and out.
Valid driver's license and current automobile insurance; must furnish reliable transportation.
HVAC certification.
CPO certification.
EPA Type I and II or Universal certification for refrigerant recycling.
Solid knowledge of carpentry, electrical, and plumbing as required by daily operations.
Ability to use hand and power tools, freon recovery machinery, air-conditioning gauges, and vacuum pumps.
Proficiency in heating and air-conditioning, plumbing, appliance repair, and other areas of repair.
Familiarity with Federal, State, and Local Fair Housing laws, OSHA and EPA regulations, and company safety policies.
Ability to respond to after-hours emergency calls immediately and arrive at the property within one hour.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Must pass a drug screen and extensive background check.

Nice To Haves

College degree preferred.

Responsibilities

Perform community maintenance tasks, including light bulb and filter changes; lock, window-covering, HVAC, electrical, plumbing, vinyl, tile, carpet, flooring, roofing, gutter, ceiling leak, caulking, painting, and pool repairs or maintenance.
Inspect and coordinate all make-ready repairs and services.
Monitor apartment and overall property conditions and promptly initiate correction of unsafe conditions.
Keep storage areas locked when not in use.
Move appliances and equipment between storage and apartments as needed; assist with moving abandoned items to dumpsters.
Help keep the grounds neat and free of litter.
Provide on-call emergency service as requested; respond immediately to after-hours calls and arrive at the property within one hour.
Complete service requests within 24 hours unless extraordinary parts or labor are required.
Select appropriate materials for the property as needed.
Inspect exterior property lighting on a schedule determined by the Community Manager.
Maintain a clean, organized maintenance shop and respond to resident service requests and concerns in a timely, professional manner.
Listen to resident requests and complaints calmly, respectfully, and openly; address maintenance concerns sensitively and handle assigned work orders with urgency.
Wear a clean, neat uniform and name tag while working on MLPG properties, including nights and weekends when applicable.
Distribute notices and communications to residents as needed.
Attend and assist with resident activities and functions after hours as needed.
Record activities in the maintenance log and maintain other logs, including pool, HVAC, and preventative-maintenance logs.
Complete and update monthly lighting inspections and fire/life-safety inspections as directed by the Community Manager.
Monitor and/or control maintenance inventory and supplies; work with the Community Manager to order tools and supplies within budget guidelines.
Assist the Community Manager and Assistant Community Manager with other requested tasks.
Comply with and enforce MLPG policies; support and enforce the safety program; and uphold the company's vision, mission, and beliefs.
Be punctual, attend work as scheduled, and maintain flexibility for evenings, weekends, and holidays.