Service Manager (Pump, Power & HVAC)
About The Position
EquipmentShare is hiring a Service Manager for its Advanced Solutions rental facility in Sacramento, California. The role leads a team of Heavy Equipment Maintenance Technicians (Mechanics) and service personnel, overseeing equipment maintenance and customer support. Using EquipmentShare’s T3 technology, the manager creates, assigns, and monitors work orders; tracks service intervals; orders parts; and uses equipment data to diagnose issues and identify corrective actions. The position is scheduled Monday through Friday, 7:00 AM to 5:00 PM, with a stated salary range of $75,000–$105,000 per year. Final compensation may depend on experience and location. The Service Manager coordinates repair scheduling for customer-owned and company rental equipment, supports quality performance, and maintains customer relationships by resolving inquiries and keeping customers informed about services that may support their businesses. The role also includes employee training and development and maintaining a safe work environment. Other duties may be assigned as needed.
Requirements
- Industry knowledge in the rental industry or a related construction field.
- Ideally, three years of maintenance and service experience.
- Strong interpersonal and problem-solving skills.
- Ability to adapt to a fast-paced, growing company and stay up to date on EquipmentShare products and services.
- Superior customer service, teamwork, and verbal and written communication skills.
- High school diploma.
- Experience leading maintenance teams.
- Valid driver’s license with an acceptable driving record.
- Must be at least 21 years old to operate a company vehicle.
- Ability to move, stand, stoop, and bend freely.
- Ability to lift up to 50 pounds at times.
- Employment is contingent on passing a background check; this safety-sensitive position also requires passing a 10-panel drug screen.
Nice To Haves
- Trade school certificate preferred.
- Experience in field service, maintenance, and repair preferred.
- Construction industry experience or background preferred.
Responsibilities
- Lead a team of Heavy Equipment Maintenance Technicians (Mechanics).
- Coordinate and supervise the quality performance of equipment mechanics and service personnel.
- Create, assign, and monitor work orders using the company’s technology.
- Track machine service intervals, order parts, and use equipment data to diagnose issues and determine corrective actions.
- Schedule repairs for customer-owned and company-owned rental equipment.
- Maintain and nurture customer relationships to support customer satisfaction and keep customers informed about relevant EquipmentShare services.
- Promptly respond to and resolve customer inquiries, requests, complaints, and other communications.
- Train and develop employees.
- Maintain a safe work environment.
- Perform other duties as assigned.
Benefits
- Monthly family dinner night, with restrictions applying.
- Base salary plus Company Profit Sharing Plan.
- Company-provided truck.
- Full medical, dental, and vision coverage for full-time employees.
- 401(k) with company match.
- Generous PTO and paid holidays.
- Gym membership stipend and wellness programs.
- Annual tool and boot reimbursements for applicable jobs.
- Company events, food truck nights, and monthly team dinners.
- 16 hours of paid volunteer time per year.
- Career advancement, leadership training, and professional development opportunities.
- Access to industry-leading diagnostic tools.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
