Service Manager (Pump, Power & HVAC)
About The Position
EquipmentShare is hiring a Service Manager for its Advanced Solutions rental facility in Sacramento, California. The Service Manager leads a team of Heavy Equipment Maintenance Technicians (Mechanics) and uses EquipmentShare’s technology to create, assign, and monitor work orders, track machine service intervals, order parts, and diagnose equipment issues using data from many makes and models. The role oversees the quality and performance of equipment mechanics and service personnel, schedules repairs for customer and company-owned rental equipment, and maintains customer relationships to ensure customers receive responsive service and support. The Service Manager also handles customer communications, supports employee training and development, and helps maintain a safe work environment. The position is scheduled Monday through Friday, 7:00 AM to 5:00 PM.
Requirements
- Industry knowledge in the rental industry or a related construction field.
- Ideally, three years of maintenance and service experience.
- Strong interpersonal and problem-solving skills.
- Ability to adapt to the fast pace of a growing company and quickly learn and stay current on EquipmentShare products and services.
- Ability to work competitively in a team-oriented environment.
- Superior customer service, teamwork, and verbal and written communication skills.
- Experience leading maintenance teams.
- Valid driver's license with an acceptable driving record.
- Must be at least 21 years old to operate a company vehicle.
- Ability to move, stand, stoop, and bend freely and lift up to 50 pounds at times.
- Must pass a 10-panel drug screen for an employment offer; employment is also contingent on passing a background check.
Nice To Haves
- Trade school certificate.
- Experience in field service, maintenance, and repair.
- Experience and/or a background in the construction industry.
Responsibilities
- Coordinate and supervise the quality and performance of equipment mechanics and service personnel.
- Schedule repairs for customer and company-owned rental equipment.
- Use company technology to create, assign, and monitor work orders, track machine service intervals, order parts, and diagnose issues.
- Maintain and nurture existing customer relationships, keep customers informed about service and support, and identify additional ways EquipmentShare may help their businesses.
- Promptly respond to and resolve customer inquiries, requests, complaints, and other communications.
- Support employee training and development and maintain a safe work environment.
- Perform other duties as assigned.
Benefits
- Company Profit Sharing Plan.
- Company-provided truck.
- Full medical, dental, and vision coverage for full-time employees.
- 401(k) with company match.
- Generous paid time off and paid holidays.
- Gym membership stipend and wellness programs.
- Annual tool and boot reimbursements for applicable jobs.
- Company events, food truck nights, and monthly team dinners.
- 16 hours of paid volunteer time per year.
- Career advancement, leadership training, and professional development opportunities.
- Access to industry-leading diagnostic tools.
- Monthly family dinner benefit.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
