Automotive Service Manager

GreatWater 360 Auto Care • Marysville, MI

5d • Onsite

About The Position

The Service Manager leads and manages all aspects of the automotive repair shop, upholds company values and standards, and helps the shop reach its sales goals by selling repairs and services to clients. The role oversees employees, shop workflow, costs, customer service, safety, inventory, and administrative operations. The manager may also perform Service Advisor duties or other shop tasks as needed to maintain workflow.

Requirements

• High school diploma or GED.
• At least 2 years of automotive shop management experience.
• At least 1 year of experience in a sales role or demonstrated ability to sell.
• Ability to complete work tasks in a timely manner amid constant distractions and interruptions.
• Working knowledge of Windows computers.
• Fluent English communication skills, both verbal and written.
• Ability to count and perform basic math using a calculator.
• Self-awareness and servant-leadership skills, with experience interviewing, hiring, training, counseling, and terminating employees.
• Experience in performance management, including coaching, setting expectations, writing and delivering performance reviews, managing disciplinary actions, conducting investigations, and holding employees accountable.
• Ability to motivate employees, diagnose problems proactively, and provide effective solutions in standardized situations involving several concrete variables.
• Sales proficiency and ability to train others in sales techniques and strategies.
• Ability to read, interpret, and communicate business and financial documents.
• Ability to interpret and calculate figures such as financial reports, discounts, interest, and percentages, and apply basic math concepts.
• Demonstrated experience managing a P&L and familiarity with key line-item management.
• Current valid driver's license and satisfactory Motor Vehicle Report.
• Ability to enter and exit various vehicles without assistance and drive a motor vehicle with passengers for shuttle service as needed.
• Ability to lift and carry up to 50 pounds without assistance; work with hands overhead; stand for long periods; and frequently reach, bend, twist, pull, and push.
• Ability to answer phones, greet customers, and view and operate a computer, keyboard, mouse, and related equipment.
• Ability to work flexible hours and days, including evenings and weekends when shops are open; additional time may be required based on business needs.

Responsibilities

• Lead shop employees and help them meet company objectives and sales targets.
• Enforce and maintain company values, policies, and systems.
• Approve timecards, maintain work schedules, and administer employment practices with the District and Regional Managers.
• Coach, counsel, and mentor employees; complete performance reviews on time and address performance or disciplinary issues.
• Manage shop workflow and technician workloads using company systems and best practices while maintaining quality standards.
• Hire, onboard, and train new staff or arrange appropriate training; interview candidates and make hiring recommendations.
• Work with Human Resources and District/Regional Managers on termination recommendations.
• Manage inventory, warranty and vendor credits, daily cash reconciliation and deposits, and vendor invoices for payment.
• Sell repairs and services to clients using company guidelines and best practices.
• Control shop costs and identify ways to reduce costs while maintaining customer service and quality standards.
• Handle customer complaints, negative online feedback, other service issues, customer rebates, and customer follow-up; ensure staff honor customer commitments and coach them on service.
• Recommend shop equipment purchases.
• Maintain shop safety by conducting audits, training staff, investigating injuries, and coaching employees.
• Perform Service Advisor duties when a Service Advisor is absent.
• Perform other tasks as needed to maintain shop operations, including shuttle driving, selling tickets, checking out customers, cleaning, or picking up parts.
• Perform other duties assigned by the supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED