Service Manager-Power & HVAC

United Rentals•Cottage Grove, MN

About The Position

The Service Manager leads a major maintenance operation within United Rentals’ Power/HVAC Division. The role oversees the maintenance and repair of specialty rental equipment and support assets to ensure they are safe and ready for rental. The Service Manager hires, motivates, coaches, and trains Service Technicians and Equipment Associates, and works closely with the Branch Manager to support a profitable location through service leadership, maintenance expertise, and business management.

Requirements

High school diploma or equivalent.
3–5 years of operations and shop management experience, with a background repairing and maintaining the specified equipment.
Intermediate to advanced diagnostic and repair skills for mechanical, hydraulic, diesel, pneumatic, and other systems.
Advanced knowledge of heavy equipment, manufacturers’ warranty processes, and work order/time accounting processes.
Experience with diesel, hydraulic, and electrical systems sufficient to independently assess and diagnose most situations.
Valid driver’s license with an acceptable driving record.
Strong motivational and leadership skills.
Excellent customer service skills.
Strong knowledge of maintenance accounting and profit and loss.
Basic computer skills, including Excel.

Responsibilities

Supervise preventive maintenance, troubleshooting, and repair of Power/HVAC equipment, including silent diesel generators, air-cooled chillers, rental-industry air conditioners, desiccant dehumidifiers, negative air machines, electrical distribution equipment, and load banks.
Motivate, coach, and train technicians to meet time and quality standards and follow standard repair and maintenance processes.
Supervise Service Technicians and ensure safety policies and procedures are followed.
Build customer relationships by delivering high-quality, timely customer service.
Apply company policies to maximize productivity while maintaining a safe, clean, and organized work environment.
Manage shop operating expenses.
Lead, plan, measure, and continuously improve service and maintenance performance metrics.
Meet regularly with Branch Managers, report problems, and discuss possible solutions.
Perform other duties as assigned.