Service Manager

Nearby Fleet Services•Phoenix, AZ

22d

About The Position

Nearby Fleet Services is hiring a full-time Service Manager in Phoenix, Arizona, to lead daily truck and trailer shop operations. The Service Manager is the primary connection between customers and technicians and ensures repairs move efficiently from intake through completion. The role includes customer service, estimating, parts coordination, assigning and monitoring work, quality checks, billing, and overseeing scheduling and shop workflow so vehicles are repaired correctly and returned on time. The position offers a $90,000 annual base salary plus quarterly performance bonuses, paid time off, paid holidays, ongoing training and professional development, and career advancement opportunities.

Requirements

At least 10 years of experience in truck or fleet service.
Experience as a Service Writer, Shop Supervisor, or in a similar leadership role.
Hands-on experience with light-duty, medium-duty, and heavy-duty work trucks and trailers.
Strong knowledge of truck and trailer repair and maintenance processes.
Ability to multitask and remain organized in a fast-paced environment.
Basic computer skills, including experience with shop management software, email, and scheduling systems.
Valid driver's license.
Excellent communication skills.
Proficiency in customer service.

Nice To Haves

CDL.
ASE certifications.
Diesel or heavy-duty certifications.
Trailer repair experience.

Responsibilities

Lead daily shop operations and serve as the primary connection between customers and technicians.
Greet customers and write service orders.
Prepare repair estimates and coordinate parts orders.
Assign work based on technicians’ skill sets and monitor shop productivity.
Keep customers informed and address concerns professionally.
Verify completed repairs meet quality standards.
Process billing and payments.
Oversee scheduling and workflow to ensure trucks and trailers are repaired correctly and returned on time.