Service Manager

ML Property Group LLC • Burlington, CO

3d • Onsite

About The Position

The Service Manager manages service requests, preventative maintenance, and amenity-area maintenance for the property. In partnership with the Community Manager, the role oversees maintenance activities and initiatives and supports property goals. The Service Manager helps ensure a safe, secure, and comfortable environment for residents, visitors, and staff.

The role performs and coordinates a broad range of apartment and property maintenance, including make-ready work, repairs, inspections, grounds upkeep, pool maintenance, lighting and fire/life-safety checks, inventory monitoring, and maintenance recordkeeping. Service requests are generally completed within 24 hours unless extraordinary parts or labor are required. The manager also responds immediately to after-hours emergencies when on call, with the ability to reach the property within one hour.

The position requires customer-focused communication with residents, coworkers, supervisors, and vendors; compliance with company policies and safety programs; and flexibility to work evenings, weekends, or holidays as needed. The employee works both indoors and outdoors in all types of weather, throughout apartment buildings and property amenities, and may encounter dirty or hazardous conditions in vacant units.

Requirements

• High school degree required.
• Three to five years of apartment maintenance experience or equivalent.
• At least one year of apartment Service Manager experience or equivalent.
• Fluent English.
• Basic computer skills, including basic typing and familiarity with computers; experience with a work-order maintenance system.
• Valid driver’s license and current automobile insurance; must provide reliable personal transportation.
• HVAC certification.
• CPO certification.
• EPA Type I and II or Universal certification for refrigerant recycling.
• Solid working knowledge of carpentry, electrical, plumbing, and other areas needed for daily operations.
• Ability to use hand and power tools, freon recovery machinery, air-conditioning gauges, and vacuum pumps.
• Proficiency in heating and air-conditioning, plumbing, appliance repair, and other repair areas.
• Familiarity with Federal, State, and Local Fair Housing laws, OSHA and EPA regulations, and company safety policies.
• Must pass a drug screen and extensive background check.
• Ability to work indoors and outdoors in all types of weather, throughout the property, and use ladders in excess of nine feet.
• Ability to meet the physical demands described, including frequent reaching, climbing, crawling, squatting or kneeling, bending, and lifting or carrying loads up to 100 pounds; occasional loads over 100 pounds.
• Ability to hear, listen, speak, and use close, distance, color, peripheral, and depth vision and adjust focus.

Nice To Haves

• College degree preferred.
• Ability to earn future designations required by industry standards, EPA regulations, OSHA requirements, or other applicable requirements.

Responsibilities

• Manage service requests, preventative maintenance, and amenity-area maintenance.
• Partner with the Community Manager to oversee maintenance activities and initiatives and help achieve property goals.
• Maintain a safe, secure, and comfortable environment for residents, visitors, and staff.
• Perform community maintenance and repairs, including light bulbs, filters, locks, window coverings, HVAC, caulking, painting, pools, vinyl, electrical and plumbing, tile, carpet, flooring, roofing, gutters, fasteners, and ceiling leaks.
• Inspect and coordinate make-ready repairs and services.
• Monitor apartment and property conditions and promptly address unsafe conditions.
• Keep storage areas locked when not in use.
• Move heavy appliances and equipment between storage and apartments as needed; help remove abandoned furniture and appliances to the dumpster when necessary.
• Help keep grounds neat and free of litter.
• Provide on-call emergency service as requested; respond immediately to after-hours calls and be able to arrive at the property within one hour.
• Complete service requests within 24 hours unless extraordinary parts or labor are required.
• Select appropriate materials for the property as needed.
• Inspect exterior lighting on the schedule set by the Community Manager; complete and update lighting inspections monthly and fire/life-safety inspections as directed.
• Maintain a clean, organized maintenance shop and respond to resident requests and concerns professionally and promptly.
• Listen to resident requests and complaints calmly and respectfully, respond sensitively to concerns, and show urgency in assigned work orders.
• Wear a clean, neat uniform and name tag while working on MLPG properties, including nights and weekends when applicable.
• Distribute notices and communications to residents as needed.
• Attend and assist with resident activities and functions after hours as needed.
• Record activities in the maintenance log and maintain other logs, including pool, HVAC, and preventative maintenance logs.
• Monitor and/or control maintenance inventory and supplies; work with the Community Manager to order tools and supplies within budget guidelines.
• Assist the Community Manager and Assistant Community Manager with other requested tasks.
• Comply with and enforce MLPG policies; support and enforce the safety program; and embody the company’s vision, mission, and beliefs.
• Maintain punctual attendance and flexibility to work weekends, evenings, and/or holidays.
• Use the company payroll system to submit time-off requests and clock in and out.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED