Hourly Service Manager

Candeo•Johnston, IA

28d•$37,699 - $40,000•Hybrid

About The Position

CANDEO is seeking a dedicated and experienced Hourly Service Manager to oversee and coordinate client services. This role is crucial in ensuring the provision of high-quality services to clients by maintaining appropriate staffing, recruiting, training, and disciplining staff. The Hourly Service Manager will also be responsible for maintaining service plans and relations with the families of the clients. This position involves a significant amount of administrative work and large case load.

Requirements

Associate’s degree in one of the following areas; Human Services, Rehabilitation, Education, Business, Psychology or related field; or a relevant combination of education and experience
One year of supervisory experience
One year of experience working with people with intellectual disabilities, brain injury, and/or mental health disability
A working knowledge of person-centered planning and person-centered supports is preferred
Valid Class C Iowa Driver’s License
Proof of State of Iowa automobile insurance coverage
Effective Interpersonal Skills: The ability to communicate, interact effectively and build relationship with clients, staff, guardians and other stakeholders is crucial for this role.
Leadership Ability: Demonstrated leadership skills to guide and motivate the team, ensuring high-quality service delivery1.
Conflict Resolution: The ability to negotiate and handle conflicts as needed, maintaining a positive and productive work environment.
Flexibility: The ability to adapt to changing organizational needs and priorities.
Professionalism: Maintaining a high level of professionalism in all interactions and engagements.
Organizational Skills: High level of organizational skills to manage multiple tasks and responsibilities effectively.
Teamwork: Promoting professional relations and teamwork among staff, fostering a collaborative work environment1.
Cultural Awareness and Responsiveness: Respecting and providing culturally appropriate supports to the staff and services to clients.

Nice To Haves

A working knowledge of person-centered planning and person-centered supports is preferred

Responsibilities

Oversee and supervise the day-to-day operations of client services.
Maintain appropriate staffing levels and recruit, train, and discipline staff.
Develop, monitor, and assess client support plans.
Facilitate community inclusion and support the development of client support networks.
Promote professional relations and teamwork among staff.
Coordinate and lead competency-based direct support staff training and professional development activities.
Ensure compliance with all federal, state, and local rules and regulations.
Advocate for and with clients for services and opportunities that promote safe, respected, and valued membership in the community.
Maintain professionalism and engage in ongoing self-development and professional development activities.