Service Manager

LandPro Equipment • Centre Hall, PA

5d

About The Position

The Service Manager leads the daily operations of the service department and helps ensure efficient shop operations, strong team performance, and a positive customer experience. This is a hands-on leadership role involving scheduling and prioritizing work, supporting technicians, assisting customers, coaching employees, troubleshooting operational issues, and reviewing department performance and financials. The Service Manager works closely with the service team, parts department, sales team, and dealership leadership.

Requirements

• Management experience in a service-related environment, such as agricultural, automotive, or repair operations.
• Strong organizational and scheduling skills.
• Understanding of service department KPIs, labor performance, and financial reporting.
• Ability to lead employees, manage processes, and drive accountability.
• Strong customer service and communication skills.
• Ability to use Microsoft Office and dealership software systems.
• Ability to analyze and interpret operational reports.

Nice To Haves

• Agricultural equipment or dealership experience.
• Mechanical or repair background with hands-on shop exposure.
• Experience leading technicians or service teams.
• Familiarity with John Deere or competitive equipment.
• Proven track record of improving department growth and performance.
• Experience with retail counter operations or dealership workflow.

Responsibilities

• Lead the daily operations of the service department.
• Schedule, assign, and prioritize work based on technician skillsets and department needs.
• Support technicians with troubleshooting, workflow management, and operational guidance.
• Develop, communicate, and enforce effective service department processes.
• Build and maintain strong customer relationships through responsive communication and problem solving.
• Review work orders for accuracy and completeness prior to billing.
• Monitor department KPIs, labor performance, profitability, and operational efficiency.
• Develop department budgets and goals aligned with dealership objectives.
• Support recruiting, onboarding, coaching, and employee development activities.
• Partner with sales and parts departments to support the overall customer experience.
• Help coordinate customer events, clinics, and promotional activities.
• Ensure tools, equipment, and shop operations are maintained safely and efficiently.

Benefits

• Paid Time Off (PTO) that grows with you.
• Paid holidays.
• Medical, dental, and vision insurance.
• Life insurance and short-term disability.
• 401(k) with company match.
• Access to Empeople.
• Access to John Deere University.
• Earn While You Learn Program.
• Employee discount on equipment and parts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed